Brittany Martinez Email & Phone Number

Scottsdale, Az, Us

Scottsdale, Az, Us

Birmingham, Alabama, Us

Manage, direct, and plan all aspects of Quality and Risk Management. Responsible for the hospital-wide quality management program and risk reduction, working with hospital administration, departments, and the medical staff to monitor and evaluate the quality of delivery of patient care services within the hospital.• Facilitate Patient Safety, Workplace Violence, Policies & Procedures, Fall Committee, Quality Council, Medical Executive Committee and Governing Body meetings.• Chair of Performance Improvement Committee.• Responsible for preparation and compliance with all Joint Commission requirements, including additional Disease Specific programs: Stroke, Brain Injury and Wound Care. Ensured all needs met to obtain initial certifications in Brain Injury (2020) and Wound Care (2021). • Monitor provider activity to ensure compliance with Medical Staff Bylaws, reducing medical record delinquencies from 77% to 22%.• Coordinate market initiatives with sister hospitals Desert Canyon and Las Vegas, including Annual Physician Meeting and provider onboarding.• Direct the Medical Records Department, Patient Assessments Standards Coordinators, Medical Record Compliance Analyst and a Program Manager to support hospital operations.• Oversee Nutrition Services operations

Birmingham, Alabama, Us

Analyze, develop, manage and integrate comprehensive Performance Improvement (PI) Programs to achieve quality results, improve efficiency, and ensure patient and employee safety.• Responsible for measurement, assessment and continuous improvement of the hospital's CAHPS performance and additional KPI's.• Hospital ranked 18/134 in clinical ranking Q1 2021. Responsible for patient satisfaction metric, ranking 13/134 in highest ranking patient satisfaction resulting in an expansion of my role to additional hospital-wide initiatives. • Develop and share best practices for improving performance in all areas of the hospital.• Shadow various departments to evaluate processes to determine quality improvement opportunities.• Revamped orientation and onboarding process for administrative and clinical staff to ensure staff are given the tools and resources needed to succeed and reduce turnover.• Created 'Our Henderson Happenings' newsletter to proactively communicate hospital-wide changes to staff prior to implementation.• Guide and facilitate meetings with leaders to define goals and meeting objectives, ensure effectiveness of proposed plan/changes, and sustainability of created processes.• Ensure that all follow up actions are assigned and a plan is in place for accountability to follow through.• Help leaders translate complex data into easily-understood summaries and recommendations (e.g., visuals, charts, matrices, bullet points) to facilitate action plans and communicate to staff.

Birmingham, Alabama, Us

Coordinate and supervise all aspects of the Patient Experience program operations and patient care provided throughout the hospital based on quality metrics.• Responsible for the operation of the department, measurement, assessment and continuous improvement of the hospital's CAHPS performance utilizing NRC Health (formerly Press Ganey) patient satisfaction surveys and additional KPI's.• Research and implement ongoing process improvement strategies.• Train and educate all employees on Encompass' CPR Program: Comfort, Professionalism, and Respect.• Collaborate with Senior Leadership including the CEO, DTO, CNO, DQR, and DCM to ensure program success.• Chairperson for 2020 Proactive Risk Assessment for TJC focused on Discharge Risk.• Shadow various departments to evaluate processes to determine quality improvement opportunities for patient experience.• Create and maintain an environment and culture that enables the hospital to fulfill its mission by holding staff accountable for performance, as well as motivate staff to improve performance.• Initiate, research, follow up, and track all patient complaints and grievances through to resolution, including drafting and sending grievance letters following Joint Commission standards.• Assist DQR in assembling meeting packets for Quality Council, Medical Executive Committee, and Governing Body meetings.• Facilitate classes to ensure patient and family understanding and involvement throughout rehabilitation.• Act as a resource for patients and employees when dealing with complicated social issues and conflict resolution.• Assist with patient and employee communications, focusing on Clear Health Communications and Health Literacy.• Coordinate Patient Success Stories and create marketing content for Facebook and internal communications.• Coordinated 2020 National Patient Safety Awareness Week. Awarded 2nd place out of 127 hospitals.• Proud member of our Unity Council focusing on Inclusion and Diversity.

Las Vegas, Nevada, Us

Manage the operations of the Advocacy and Wellness departments that support and act as a resource for the Unions and participants for the Las Vegas Plan Units, Las Vegas National Plans, and Health Center(s).• Manage a team of participant advocates as they assist with benefits, enrollments, health and wellness programs, and events.• Oversee the management and implementation of wellness and health promotion initiatives and strategies including goal setting and objectives.• Research and implement ongoing process improvement strategies.• Review, track, and resolve participant complaints as well as identify trends to create targeted messaging and training necessary to reduce occurrences.• Evaluate programming and processes to track and report on the progress and effectiveness of the various programs.• Collaborate with and serve as a liaison between Medical Director, Quality Improvement, Healthcare Delivery, and Medical Management to ensure program success.• Review strategies to manage chronic conditions and create action plans to improve patient and physician engagement, reduce barriers, and improve coordination of care.• Coordinate health insurance enrollments and large scale multifaceted wellness events. • Shadowed various departments within the Culinary Health Center to evaluate processes to determine quality improvement opportunities for patient experience.• Manage employer and vendor wellness relationships.• Assist with member communications, focusing on Clear Health Communications and Health Literacy.

Las Vegas, Nevada, Us

Managed health and wellness programs, focusing on health literacy, for 130,000+ lives organized under a multi-employer Taft-Hartley labor management trust fund.• Oversaw wellness and health promotion initiatives and strategies including goal setting and objectives for Fund and Culinary Health Center.• Managed a team of participant advocates and maintained participant engagement and advocacy operations.• Coordinated and managed over 500 classes per year focused on Diabetes, Kidney disease, and Breast Feeding, as well as wellness programs including a Breast Health Mammogram Program, Healthy Pregnancy Program, and Healthier U Weight Management Program.• Developed evaluation processes to track and report on the progress and effectiveness of the various programs.• Coordinated large scale multifaceted wellness events.• Collaborated with and served as a liaison between Medical Director, Quality Improvement, Healthcare Delivery, and Medical Management to ensure program success.• Attended JOC meetings to ensure compliance and resolve issues within the Culinary Health Center.• Reviewed strategies to manage chronic conditions and create action plans to improve patient and physician engagement, reduce barriers, and improve coordination of care.• Managed employer and vendor wellness relationships.• Assisted with member communications, focusing on Clear Health Communications and Health Literacy.Diabetes Prevention & Management Focus:• Member of iDo Committee (Improving Diabetes and Obesity Outcomes Council)Goal: Promote, track, and continually improve results of diabetes screening, prevention and control interventions for Nevadans through effective collaborations.• Member of Nevada Quality and Technical Assistance Center Goal: Dedicated to the self-management of chronic diseases and diabetes using evidence-based workshops.• Participated in work-group with Nevada Department of Health and Human Services to draft Nevada Diabetes Action Plan.

Las Vegas, Nevada, Us

Created, implemented, and maintained wellness programs for 130,000+ lives organized under a multi-employer Taft-Hartley labor management trust fund.• Provided onsite health education, assisted with eligibility, benefit questions, and complaint resolutions. • Coordinated onsite health fairs and flu clinics.• Educated and motivated participants regarding enrollment in Health & Wellness programs to improve their health outcomes.• Enrolled participants into various programs: -Diabetes Passport Program -Kidney Smart -Blood Pressure Program -Healthier U -Healthy Pregnancy Plus -Smoking Cessation• Developed and carried out assessments of program objectives to determine success.• Created and implemented a new reporting system for dietitian based weight loss program utilizing ICD-10 codes.• Acted as a resource person in health education. Developed and maintained educational resources on health and wellness topics for dissemination.• Worked with other departments to ensure programs were shared with vendors, doctors, Union, and other community resources.• Collected data to report outcomes and process improvements.

Rolling Meadows, Illinois, Us

Created, implemented, and managed wellness programs for multiple mid-range clients equaling 10,000+ lives.Program Development/Management:• Identify health trends and develop programming based on medical and pharmacy claims.• Develop comprehensive wellness programs tied to plan based incentives; increased Health Risk Assessment and biometric screening participation in one mid-sized employer group by 65%, to 95%.• Created an ‘In-Office Health and Wellness Evaluation Form’ in which members can utilize their Primary Care Physician to fulfill the Health Risk Assessment requirement.• Created, implemented, and managed comprehensive long-term Fitbit programs for multiple clients to encourage healthy lifestyle and behavior change; generating a 70% participation rate.• Collaborated with a wellness vendor to create and implement a comprehensive skin cancer screening program, increasing participation by 30%.• Improved, established, and re-enforced wellness follow-up protocol to reduce redundancies saving one client $6,500 in one month.• Designed and implemented emergency protocols for severely abnormal screening results.• Monitored vendor contracting, procedures, follow-up protocol, compliance, and billing.• Created a ‘Wellness Testimonial Consent Form’ to utilize member’s feedback on the wellness program in future marketing.• Collaborated with a web designer to create a user friendly website in which members can gain knowledge of their preventive benefit.Reports/Presentations:• Effectively prepared reports and presentations in which successfully communicated information to diverse groups in terms that each group can relate to, this includes Trust boards, executive staff, human resources personnel, and employees.• Created ‘Benefit Bites’ to efficiently communicate important health topics with members.• Created ‘Health and Wellness Guides’ for clients to educate and facilitate members to set personal health goals to earn incentives.

Southfield, Michigan, Us

Developed, coordinated, and implemented individualized exercise prescriptions for cardiac patients.• Provided cardiopulmonary care through multiple modalities.• Initiated and in charge of Phase 3 Cardiac Rehab, internships and strength training program.• Responsible for patient reporting, billing, ordering and attendance records.• Conducted new patient orientations, evaluate patients risk and completed entry paperwork.• Jump started 'Heart Healthy Support Group' for cardiac patients as well as 'heart healthy' field trips.• Nutrition education, including group and individual counseling related to heart disease, diabetes, and weight loss.• Created handouts and presentations on related health topics for patients.• Increased patient enrollment and retention; program went from three days per week to five days per week.• Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) Certifications upheld for entire length of employment.

Southfield, Michigan, Us

Facilitated nuclear and echo stress testing for cardiac abnormalities.• Prepared patients with telemetry units, monitoring resting and exercise blood pressure, as well as heart rate and heart irregularities. • Familiar with GE and Quinton stress testing programs, as well as EPIC.• Ran fitness sessions for employees through Beaumont’s ‘My Optimal Health’ program.• Modified Cardiac Rehab paperwork to increase effectiveness and organization.• Volunteered for Beaumont’s Healthy Heart Screenings for high school athletes.• Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) Certifications upheld for entire length of employment.