Brittany Martinez Email & Phone Number

Scottsdale, AZ, US

Birmingham, Alabama, US

• Manage, direct, and plan all aspects of Quality and Risk Management. Responsible for the hospital-wide quality management program and risk reduction, working with hospital administration, departments, and the medical.
• Facilitate Patient Safety, Workplace Violence, Policies & Procedures, Fall Committee, Quality Council, Medical Executive Committee and Governing Body meetings.
• Chair of Performance Improvement Committee.
• Responsible for preparation and compliance with all Joint Commission requirements, including additional Disease Specific programs: Stroke, Brain Injury and Wound Care. Ensured all needs met to obtain initial.
• Monitor provider activity to ensure compliance with Medical Staff Bylaws, reducing medical record delinquencies from 77% to 22%.
• Coordinate market initiatives with sister hospitals Desert Canyon and Las Vegas, including Annual Physician Meeting and provider onboarding.

Birmingham, Alabama, US

• Analyze, develop, manage and integrate comprehensive Performance Improvement (PI) Programs to achieve quality results, improve efficiency, and ensure patient and employee safety.
• Responsible for measurement, assessment and continuous improvement of the hospital's CAHPS performance and additional KPI's.
• Hospital ranked 18/134 in clinical ranking Q1 2021. Responsible for patient satisfaction metric, ranking 13/134 in highest ranking patient satisfaction resulting in an expansion of my role to additional hospital-wide.
• Develop and share best practices for improving performance in all areas of the hospital.
• Shadow various departments to evaluate processes to determine quality improvement opportunities.
• Revamped orientation and onboarding process for administrative and clinical staff to ensure staff are given the tools and resources needed to succeed and reduce turnover.

Birmingham, Alabama, US

• Coordinate and supervise all aspects of the Patient Experience program operations and patient care provided throughout the hospital based on quality metrics.
• Responsible for the operation of the department, measurement, assessment and continuous improvement of the hospital's CAHPS performance utilizing NRC Health (formerly Press Ganey) patient satisfaction surveys and.
• Research and implement ongoing process improvement strategies.
• Train and educate all employees on Encompass' CPR Program: Comfort, Professionalism, and Respect.
• Collaborate with Senior Leadership including the CEO, DTO, CNO, DQR, and DCM to ensure program success.
• Chairperson for 2020 Proactive Risk Assessment for TJC focused on Discharge Risk.

Las Vegas, Nevada, US

• Manage the operations of the Advocacy and Wellness departments that support and act as a resource for the Unions and participants for the Las Vegas Plan Units, Las Vegas National Plans, and Health Center(s).
• Manage a team of participant advocates as they assist with benefits, enrollments, health and wellness programs, and events.
• Oversee the management and implementation of wellness and health promotion initiatives and strategies including goal setting and objectives.
• Research and implement ongoing process improvement strategies.
• Review, track, and resolve participant complaints as well as identify trends to create targeted messaging and training necessary to reduce occurrences.
• Evaluate programming and processes to track and report on the progress and effectiveness of the various programs.

Las Vegas, Nevada, US

• Managed health and wellness programs, focusing on health literacy, for 130,000+ lives organized under a multi-employer Taft-Hartley labor management trust fund.
• Oversaw wellness and health promotion initiatives and strategies including goal setting and objectives for Fund and Culinary Health Center.
• Managed a team of participant advocates and maintained participant engagement and advocacy operations.
• Coordinated and managed over 500 classes per year focused on Diabetes, Kidney disease, and Breast Feeding, as well as wellness programs including a Breast Health Mammogram Program, Healthy Pregnancy Program, and.
• Developed evaluation processes to track and report on the progress and effectiveness of the various programs.
• Coordinated large scale multifaceted wellness events.

Las Vegas, Nevada, US

• Created, implemented, and maintained wellness programs for 130,000+ lives organized under a multi-employer Taft-Hartley labor management trust fund.
• Provided onsite health education, assisted with eligibility, benefit questions, and complaint resolutions.
• Coordinated onsite health fairs and flu clinics.
• Educated and motivated participants regarding enrollment in Health & Wellness programs to improve their health outcomes.
• Enrolled participants into various programs: -Diabetes Passport Program -Kidney Smart -Blood Pressure Program -Healthier U -Healthy Pregnancy Plus -Smoking Cessation
• Developed and carried out assessments of program objectives to determine success.

Rolling Meadows, Illinois, US

• Created, implemented, and managed wellness programs for multiple mid-range clients equaling 10,000+ lives.Program Development/Management:
• Identify health trends and develop programming based on medical and pharmacy claims.
• Develop comprehensive wellness programs tied to plan based incentives; increased Health Risk Assessment and biometric screening participation in one mid-sized employer group by 65%, to 95%.
• Created an ‘In-Office Health and Wellness Evaluation Form’ in which members can utilize their Primary Care Physician to fulfill the Health Risk Assessment requirement.
• Created, implemented, and managed comprehensive long-term Fitbit programs for multiple clients to encourage healthy lifestyle and behavior change; generating a 70% participation rate.
• Collaborated with a wellness vendor to create and implement a comprehensive skin cancer screening program, increasing participation by 30%.

Southfield, Michigan, US

• Developed, coordinated, and implemented individualized exercise prescriptions for cardiac patients.
• Provided cardiopulmonary care through multiple modalities.
• Initiated and in charge of Phase 3 Cardiac Rehab, internships and strength training program.
• Responsible for patient reporting, billing, ordering and attendance records.
• Conducted new patient orientations, evaluate patients risk and completed entry paperwork.
• Jump started 'Heart Healthy Support Group' for cardiac patients as well as 'heart healthy' field trips.

Southfield, Michigan, US

• Facilitated nuclear and echo stress testing for cardiac abnormalities.
• Prepared patients with telemetry units, monitoring resting and exercise blood pressure, as well as heart rate and heart irregularities.
• Familiar with GE and Quinton stress testing programs, as well as EPIC.
• Ran fitness sessions for employees through Beaumont’s ‘My Optimal Health’ program.
• Modified Cardiac Rehab paperwork to increase effectiveness and organization.
• Volunteered for Beaumont’s Healthy Heart Screenings for high school athletes.