Brittany Nelson Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Assist in the development, implementation and administration of all Human Resource functions, including recruitment, training, payroll responsibilities and associate relations activities, relating to all hotel personnel. • Has experience working with recruiting and payroll systems such as ICIMS, Kronos, and ADP and Workday• Conduct interviews for all hourly and management positions and make hiring decisions and recommendations. • Ensure that associates are developed and utilized to their maximum potential by controlling the implementation and monitoring of all training programs. • Assist in developing programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment. • Oversee pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all company policies and procedures. Ensure all new hires and existing associates possess proper employment eligibility verifications. • Spearhead all community partnerships to include attending and hosting career fairs to ensure we are seeking top talent

Buckhead, Georgia, United States

• Act as a liaison between Sales Managers and clients• Take booking inquiry information via phone/email and prepare proper paperwork• Assist in booking both social and corporate events• Use various computer word processing and other software packages to enter data, correspondence, forms, memorandum and other documents• Produce contracts and process event orders• Perform site visits of meeting space and guests rooms with potential clients• Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction

Atlanta, Georgia, United States

• Promoted and sold app products and services, increasing customer engagement and sales by 20%• Identified and analyzed pre/post-booking technical errors • Assisted users with booking inquiries

Atlanta, Georgia, United States

• Assisted app users with post-booking details• Identified and analyzed pre/post-booking technical errors • Communicated with hotel and resort partners for cancelation and booking modification requests

Sandy Springs, Georgia, United States

• Knowledgeable in all areas of the store’s business, including print & production, signs & graphics, and packing & shipping• Provided customer service on the retail floor and work station areas

Greater Atlanta Area

• Sold and serviced hotel, and staff of the Hotel in accordance with the hotel business/marketing plans in order to meet or exceed budgeted catering sales department revenue goals • Assisted and supported business strategies as directed by the Director of Sales

Atlanta, Georgia

• Assisted in the management for a small group of 15 employees• Organized and coordinated check-in/pre-registration procedures for arriving groups• Managed 8+ airline contracts with a retention rate of 100% within a one year period • Verified rates and processed billing for guests and groups • Accommodated requests and guest preferences

Greater Nashville Area, Tn

• Point of contact for clients and guests during entirety of stay • Provided services; such as, checking in guests, processing operational needs, addressing requests, and completing reports

Greater Nashville Area, Tn

• Sought out, obtained, and followed up with prospects• Professionally presented the features and benefits of the property• Secured lease agreements from qualified persons at rate of 70%• Assisted with file documentation and management of lease contracts• Helped to maintain property occupancy at 75% or higher throughout my tenure

• Stylist Consultant• Confidently and proactively assisted and resolved issues for customers

Franklin, Tennessee

• Sought out and engaged with clients to ensure they had an exceptional experience through service, selling, and product application• Remained current with product knowledge by having weekly education

Murfreesboro, Tn