Brittany Green Email and Phone Number

Support the development and enhancement of our Communications Platform, focusing in Telephony and Conversational AI to deliver a seamless and personalized experience for our members. Work cross-functionally with engineering, design, data, and clinical teams to drive innovative solutions that improve member interactions and streamline service delivery.

As a Product Manager III at Accolade, I have taken a leading role in managing the implementation and integration of innovative healthcare solutions. My primary focus has been on leveraging technology to enhance member care and streamline operational processes.Key accomplishments include:Clinical Care Management Platform Integration: Supported the successful integration of a clinical care management platform, achieving a 23% increase in members enrolled in a plan of care. This project involved a real-time sync between platforms, ensuring seamless data flow and reporting capabilities without altering the existing data model.Enhanced Payment Dashboard: Led the development of an improved payment dashboard functionality, resulting in an 80% improvement in payroll processing efficiency, significantly enhancing the operational workflow.Defined Internal Customer Tiering Model: Managed the creation of an internal customer tiering model that improved efficiency by saving 1200 hours per quarter, enabling better resource allocation and service delivery.Automated Referral Processes: Implemented an API solution that automates an internal referral process, allowing for a one-click referral creation. This enhancement eliminated manual steps, increased efficiency, and improved the overall member experience by ensuring timely referrals.My approach centers on collaboration, problem-solving, and a commitment to delivering exceptional member experiences by working closely with cross-functional teams to achieve shared goals. I am dedicated to continuous improvement and innovation in healthcare delivery, striving to make a meaningful impact on the lives of our members.

This title change is a result of 2nd.MD being acquired by Accolade

In my role as Operations Manager for Outreach at 2nd.MD, I served as a vital link between our internal team of system developers, the outreach team, and the Client Management department. My primary objective was to enhance client success through effective communication and data-driven insights.I excelled at analyzing and summarizing large volumes of data, transforming complex information into digestible reports that informed decision-making and drove operational improvements. My responsibilities included managing technology projects within the Client Management team, ensuring timely and efficient implementation of new systems and processes.I actively identified and analyzed user requirements to improve existing workflows, consistently striving for excellence in service delivery. My proactive approach allowed me to communicate issues effectively, ensuring that our outreach initiatives aligned with client needs and organizational goals.A key achievement during my tenure was significantly turning around the REACH readiness for implementations. I took the lead in training, tracking files, and coordinating with various stakeholders to streamline our operations. My ability to handle challenges—such as adapting to requests for nighttime file loading—demonstrated my commitment to teamwork and operational efficiency, all while maintaining a positive and supportive environment for my colleagues.Recognized by leadership for my dedication and intelligence, I was seen as a pillar of the Client Operations team, fostering strong relationships and driving continuous improvement across our initiatives. I am proud to have contributed to 2nd.MD's mission of providing exceptional healthcare experiences through innovative solutions.

This role played a critical role in delivering superior administrative services to our clients and subscribers within a fast-paced, technology-driven healthcare environment. My primary focus was on ensuring the accuracy and efficiency of census files, which directly impacted 80% of our revenue.Key responsibilities included reviewing error reports, resolving issues, and maintaining comprehensive documentation of processing systems. I managed ongoing processes such as updating documentation and loading census files, ensuring that our internal systems operated seamlessly.My commitment to detail and rigor in the census file process resulted in significant improvements over the previous year, garnering recognition from executive leadership for my professionalism and diligence. I took pride in organizing, correcting, and uploading REACH and census files, which are essential to our operations and directly affect the member experience.Additionally, I collaborated with project teams to deliver timely, high-quality work and assisted subscribers with eligibility issues. By analyzing process workflows, I identified areas for improvement, enhancing our operational efficiency and effectiveness.Through my efforts, I helped power the growth of 2nd.MD's services, contributing to the mission of providing exceptional healthcare experiences to our members.

As a Health Advocate, I played a vital role in supporting members as they navigated the complexities of the healthcare system. My primary focus was on delivering a personal and exceptional experience through both inbound and outbound communications, where I addressed a wide range of healthcare inquiries and concerns.I provided empathetic support to members, actively listening to their needs and guiding them toward solutions. My responsibilities included resolving issues effectively while ensuring members understood the resolutions and any necessary next steps. I maintained strict HIPAA compliance and documented all interactions to ensure accurate records and follow-up.Working closely with the healthcare system, I helped members optimize their engagement with providers, and I acted as a trusted advocate by embracing a "Member Obsessed" approach. I utilized critical thinking skills to uncover barriers to care and leverage various tools to educate members about their healthcare opportunities, including gaps in care and program benefits.Throughout my tenure, I consistently articulated Accolade’s mission and how my efforts contributed to enhancing the overall member experience. My goal-oriented mindset and commitment to providing a "WOW" customer experience allowed me to thrive in a fast-paced environment while maintaining professionalism, even in challenging situations.

As a Travel Counselor at Vacations To Go, I specialized in providing exceptional customer service while selling a diverse range of travel experiences, including ocean-going cruises, river cruises, guided tours, and air + hotel packages. My role involved engaging with clients from over 165 countries, helping them plan their dream vacations while delivering a personalized and enjoyable booking experience.I participated in extensive sales training that honed my skills in sales and customer service, allowing me to effectively address client needs and match them with the perfect travel options. The position emphasized inbound sales, which fostered a supportive and rewarding environment.

In my role as Training and Development Manager at Velvet Taco, I was instrumental in the successful launch of new restaurant locations throughout the Dallas and Houston areas. During this dynamic startup phase, I focused on implementing comprehensive training programs tailored to meet the unique operational needs of each new opening.Key responsibilities included extensive travel to new sites, where I worked long hours—often up to 17 hours a day— supporting in setup, hiring, and training. I played a crucial role in supporting to standardize procedures, ensuring that teams were well-prepared to deliver an exceptional dining experience from day one.Additionally, I facilitated cross-training initiatives based on service and culinary needs, collaborated closely with various stakeholders to align on operational goals, and supported soft launch openings to refine processes. My proactive approach and commitment to fostering a positive training environment were essential in shaping the foundation for Velvet Taco’s growth and operational success.

In my role as Staffing and Training Manager at Olive Garden, I initially joined the team as a Service Manager, overseeing the front-of-house service team, including servers and hosts. My commitment to excellence and team development led to my transition into the role of Staffing and Training Manager.In this position, my primary focus was on optimizing staffing levels to ensure seamless operations. I conducted in-depth analyses of staffing needs, handled interviewing and hiring processes, and aligned training plans and schedules to enhance team performance. I collaborated closely with the management team to support operational efficiency and elevate service standards.My role also involved traveling to various Olive Garden locations across the Houston area to provide on-site staffing and training support, addressing specific needs and challenges at each restaurant. By fostering a culture of continuous learning and development, I helped teams deliver exceptional dining experiences while contributing to the overall success and growth of the brand.