Brittany Marcil Email & Phone Number

Ottawa, Ontario, Canada

▸ Lead claims coordinator responsible for intake and assignment of workload to taskforce and claims officers▸ Through liaison with stakeholders and claims officers, responsible for monitoring progress on all claim files from initiation to closure ▸ Responsible for quality assurance on claims submissions, statistics, reports and requests for payments▸ Providing process leaning advice to management▸ Liaising with colleagues and superiors to problem solve project obstacles and client grievances; evaluating and communicating effective resolution strategies▸ Evaluating internal processes, and creating tools and guides in an effort to increase program effectiveness▸ Designing and presenting PowerPoint decks/webinars for presentation for interdepartmental processes and external recipient guide sessions▸ Entering claims commitments into SAP; accessing SAP to validate vendor and payment information▸ Preparing director’s dockets and memos for project and payment initiation ▸ Generating grant and contribution expenditure initiation forms▸ Member of a working group responsible for developing and standardizing the employee onboarding experience▸ Onboarding and training new employees

Ottawa, Canada Area

▸ Communication of policies and practices to clients, health care professionals, and auditors▸ Liaising with external health care professionals to provide client service and quality assurance▸ Handling record retention, record retrieval requests, and information management of confidential and sensitive files▸ Writing internal standard operating procedures▸ Preparation of monthly reports and environmental statistics▸ Member of a working group that ensures regular review and streamlining of internal processes for maximum efficiency ▸ Ensuring Stand Operating Procedures and Laboratory Policies are up to date and being followed accurately▸ Performing quality control of Public Health Ontario data and database mainstreaming▸ General office administration▸ Preparation, coordination, and distribution of biohazard medical kits ▸ Managing and resolving customer inquiries and complaints ▸ Mail and E-mail management processing▸ Purchasing, tracking payment reconciliations, and invoice/bill payments ▸ Planning and coordinating travel arrangements▸ Training students and new employees

Gatineau, Quebec, Canada

▸ Analysing, classifying, and cataloguing electronic records into Excel for determination of value▸ Applying knowledge of departmental records, classification standards, retention periods and disposal procedures

▸ Served and bartended

▸ Processing and managing reservations▸ Managed customer inquiries and resolved issues▸ Designed event posters▸ Coordinated and facilitated programs for children▸ Received goods and stocked inventory ▸ General maintenance of campground and cottages

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▸ Cashier ▸ Trained new employees▸ Planned and arranged merchandise displays▸ Received merchandise, entered it into inventory, tagged and prepared for display▸ Completed yearly inventory ▸ General store maintenance

Criminology Concentration In Psychology

Education record