Brittnee Emerine Email and Phone Number

- TLA TALL Texans Class of November 2023- Family Place Librarian (certified May 2022)- Programming Committee (Arts & Culture Focus Area Lead)- Collection Development Committee- Early Literacy Coordinator and Storytime Mentor - TLA District 5 Chair (2022 - 2023)- TLA District 5 Past-Chair (2023 - 2024)- TLA Leadership LAUNCH (July 2022)- Customer Service ChampionPresentations:- Emerine, B. (2023, April 19-22). When NOT in Rome: Traditional mythology… Show more - TLA TALL Texans Class of November 2023- Family Place Librarian (certified May 2022)- Programming Committee (Arts & Culture Focus Area Lead)- Collection Development Committee- Early Literacy Coordinator and Storytime Mentor - TLA District 5 Chair (2022 - 2023)- TLA District 5 Past-Chair (2023 - 2024)- TLA Leadership LAUNCH (July 2022)- Customer Service ChampionPresentations:- Emerine, B. (2023, April 19-22). When NOT in Rome: Traditional mythology from around the world [Panel moderator]. Texas Library Association Annual Conference, Austin, TX.- Emerine, B. (2023, September 22). Connecting families of infants with information resources for early learning. [Virtual conference presentation]. Colorado Libraries for Early Literacy Conference. Show less

- Co-supervised a team of 24 Library Service Representatives - Created weekly schedules, conducted monthly 1-on-1 meetings, and presented staff evaluations- Oversaw Circulation processes and procedures - Worked as an integral member of Plano Public Library's LEAD Team

Created descriptive content on a wide range of products and services offered across various markets. Selected and edited graphics including stock images and merchant logos. Worked with clients and markets to ensure quality meets expectations. Ensured the Seize the Deal brand was accurately represented through published work.

Promoted to Head Cashier after one year of employment. Managed up to ten employees at a time in a customer-focused environment while scheduling breaks and ensuring total customer satisfaction. Continually coached team members in regard to customer service standards and Lowe’s expectations. Responsible for opening or closing cash registers.

Assisted with managing 5-10 projects weekly. Researched and edited images for survey implantation. Manipulated, formulated, and formatted survey data into clean Excel documents for client review. Researched and located store information for survey execution. Acted as support for the Client Services team, while working to develop internal client relationships.

Processed customer transactions in a quick and timely manner, encouraged customers to apply for credit cards, and up-sold products and services the bank offered.

Lead up to eight employees at a time in a fast-paced, customer service-oriented environment. Coached employees in regard to beverage standards, educated and encouraged team members to up-sale products. Improved whole bean coffee sales by introducing coffee samplings during shifts.

Gained experience with fact checking, article researching, and writing newspaper columns. Researched and compiled weekly police blotters. Conducted phone interviews on behalf of the newspaper. Assisted and shadowed the Managing Editor.