Brittnee Mcclain Email & Phone Number

United States

Manages cases of social service recipients, assesses the clients'/patients' needs; refers clients/patients to appropriate services, such as medical and social benefits and entitlements; takes other appropriate actions; monitors progress; follows-up and coordinates services.

United States

• Patrol facility and/or perform fixed-post duties as instructed. • Follows procedures to respond to emergencies and alarms, such as medical incidents or bomb threats, or fire alarms or intrusion. • Understands and successfully executes his/her post orders including enforcement of client and company policies, rules, and regulations. • Has a friendly and professional demeanor and provides quality customer service. • Is a good communicator (both verbal and written) and is capable of handling typical and crisis situations both efficiently and effectively.

United States

• Uses creative problem-solving to respond to customer requests and complaints within company procedures.• Achieved a customer satisfaction score of 92% and exceeded all key performance indicator targets, including call length and conversion rates.• Communicated with empathy, patience, and understanding and identified solutions to ensure guest satisfaction and diffuse conflicts.• Managed enormous amounts of incoming phone calls.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

United States

• Maintained all relevant and necessary files, documentation, and paperwork regarding participating individuals and families. • Evaluated and recommended appropriate social programs, federal grants and refunds, and benefit packages. • Administered cases involving guardianship, well-being, financial burden, and housing needs.

United States

• Communicated with empathy, patience, and understanding and identified solutions to ensure guest satisfaction and diffuse conflicts.• Assists in supervising residents and responding to complaints, reports, requests, and emergencies. • Summits reports on infractions, violations, and safety issues. • Maintain all care records in accordance with company policy and audit care records weekly to ensure accuracy. • Build rapport with residents by establishing personal connections and showing interest in their lives

United States

• Learn and adapt to each student’s special, physical, communicative, and emotional needs. • Communicate with teachers and parents on a daily basis regarding student behavior in a classroom setting. • Exercise in techniques and established procedures to perform job duties including but not limited to lifting, assisting and safety of students. • Responsible for end of day check for belongings check after each student. • Assist with provision of play activities that stimulate, socialize, and entertain children. • Ensure children are kept away from risks by promoting safety and hygiene at the center. • Serve as a valuable member of the team by supplying effective communication and providing support to ensure consistency and cohesion. • Ability to apply discretion, tact, patience and courtesy to all staff, students, and visitors.

United States

• Fostered customer relationships over the phone.• Resolved 30+ customer issues daily including shipping delays or lost packages.• Designed scripts for new customer service representatives• communicated professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.

United States

• Processed transaction efficiently and quickly while monitoring cash reserves in duty station. • Maintained a friendly and cordial relationship with customers and staff. • Informed customers about upcoming sales and incoming new products and deals. • Operated cash register for daily transactions. • Multitask to help out in other areas of the department store.