Brittney Acker Email & Phone Number

Oversight of over 2000 content creators within the partnership program.Social media management and oversight of content on various platforms for the Rogue Energy brand.Onboarding new content creators and talent into the Partner Program.Hiring of employees for the company.Analytics and data entry into google doc sheets and excel.Entering shipping information and creating profiles for each content creator.Assisting with graphic designs and designs of merchandise.Responding to emails reaching out to our company for various situationsResponding to shipping errors and any issues within the company. pertaining to customer’s needs.Payroll via Paypal to employees to assist company owner.Sending and receiving ordering information for shipping all over the world.

Assist customers by answering questions, responding to inquiries and handling telephone requests.Scheduling appointments for covid tests, vaccinations, radiology support, and other medical procedures.Proficient knowledge of Microsoft Teams and the Epic SystemOffering answers and responses to basic covid-19 questions and current CDC guidelinesResponded proactively and positively to rapid change.Met customer call guidelines for service levels, handling time and productivity.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Resolved issues over phone with customers daily.Exhibited high energy and professionalism when dealing with clients and staff.Effectively communicated with customers about rapid changes with in our Health System.Outbound discharge calls to patients recently discharged from hospital to ensure transition home is going as planned.

New Haven County, Connecticut, United States

This was an internal promotion after working for the company for 6 years.-Scheduling and maintaining of over 600 staff schedules-Administration work-Filling last minute and future open shifts for daily schedules-Staffing special events

New Haven County, Connecticut, United States

-Read system maps and caller information and documented details in the system-Answered calls from automatic routing system and took basic information from callers-Reduced risks and emergency response issues by observing public safety field unites-Used Microsoft word and other software tools to create documents and other communication tools.-Relayed latest information to first responders via electronic means, telephone calls and radio responses-Identified issues, analyzed information and provided solutions to issues.-Collaborated with management to achieve results for given tasks-High call volume with emergent and non emergent Ambulance dispatching -Routed calls to police, fire and other ambulance service to meet the individual caller's needs

Read system maps and caller information, and documented details in system.Answered calls from automatic routing system and took basic information from callers.Reduced risks and emergency response issues by observing public safety field units.Used Microsoft Word and other software tools to create documents and other communications.Relayed latest information to first responders via electronic means, telephone calls and radio responses.Identified issues, analyzed information and provided solutions to problems.Improved operations through consistent hard work and dedication.Collaborated with management to achieve results for given tasks.High call volume with emergent and non emergent calls with in the centerOrganization skills and use of programs such as Microsoft teams, word, and excelRouted calls to police, fire and ambulance service to meet individual call needs.Scheduling of over 600 staff schedulesAdministration work

Established and optimized schedules to keep coverage and service in line with forecasted demands.Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.Helped with planning schedules and delegating assignments to meet coverage and service demands.Monitored security and handled incidents calmly.Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.Reduced financial discrepancies by monitoring credit card sales and deposits.Assisted with signage, pricing and shelf labeling.Cross-trained and provided back up for customer service managers.Trained staff on operating procedures and company services.

Ticket sales, usher, customer serviceAnswered questions about store policies and addressed customer concerns.Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.Collected and authorized payments of guests.Worked flexible schedule and extra shifts to meet business needs.Set up new sales displays each week.Maintained current knowledge of store promotions and highlighted sales to customers.

Certificate, Emt Program

High School Diploma