Brittney Barcena Email & Phone Number

Greater Calgary Metropolitan Area

AHS approvedPerformed various beauty services, including: lash lifts, brow tinting, microneedling, dermaplaning, chemical peels and personalized facials

Calgary, Alberta, Canada

Extremely proficient in performing various daily administrative tasks in an organized manner, including: booking appointments, checking patients in and out, processing insurance claims, completing month end tasks, ordering and receiving office supplies, and answering phone calls and replying to emails.Trained in a multitude of other tasks necessary for adequate flow in the office, including: performing glaucoma screening tests, contact lens training, sales, and frame adjustments.Utilized my knowledge in trends and products to help patients select glasses were both stylish and within their budget, as well as applying previous training to take accurate measurements for glasses.Actively assisted patients in the dispensing process, using my problem solving skills to help troubleshoot any concerns they had when picking up their glasses.Built rapport with patients by always treating them in a friendly and respectful manner, and making sure the patient experience was always positive.

Created a positive and engaging learning environment for school-aged children by providing one-on-one support, in order to help boost the child’s self-esteem and performance in class.Arranged enriching learning activities for the children, allowing them to have fun and get excited about learning their curriculum. Conveyed learning material in an age-appropriate and challenging way, to promote growth and critical thinking skills.Patiently listened to and answered questions, and offered guidance and support in a friendly and unbiased manner.

Efficiently processed 5 boxes of garments and accessories onto the sales floor within one hourShowed leadership when training new employees on cash, fitting room and truck routines.Addressed the concerns of difficult customers in a courteous and friendly manner, and came up with the best solution possible for the situation.Assisted customers with outfit needs by suggesting items and providing them with alternative options when the item or size was not available, ensuring that the customer still finds something they like and that the sale stays in the store.Always learned from personal mistakes, and applied the lessons learned from the mistake to future situations.

Diploma, Clinical Esthetics

Graduated with honors

Bachelor Of Arts - Ba, Psychology