Brittney Brizendine Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Process client transactions and perform account maintenance. Open new client accounts. Print, file, and complete paperwork Field inbound calls from clients in reference to their accounts. Provide physical coverage, and coordinate with other teammates, across multiple branch locations.

Louisville Ky

Set the schedule each day for the employees. Field inbound calls from customers and manage complaints, praises, and any questions related to the company. Go to potential customer’s homes and perform in home estimates on reoccurring services. Call potential customers who requested information regarding either reoccurring services or one time cleans. Help with onboarding and orientations of new employees. Interview, Hire, Train, Coach, Discipline and Terminate employees.

Louisville, Kentucky, United States

Field inbound calls from insurance companies, attorneys, health insurances, and the health insurances members. Calls varied from answering questionnaires, helping someone understand our role in the claims process, and discussing claims related to the accident. Generate outbound calls to insurance companies, attorneys, and the health insurances members to explain our role in the claims process as well as to recover the money for the health insurance. Process claims histories to determine the relatedness of the injuries to the member’s accident. Create a claims itemization to submit to the insurance companies as well as attorneys and the health insurance members. Work through daily tasks assigned by system and self with maximum quality. Read, process & provide appropriate response to letters and subpoenas from attorneys and insurance companies. Working in a team-oriented environment; helping team mates with the same goals to meet the quarter goals. Developed a deeper understanding in working in Microsoft Word, Outlook, and Excel programs. Able to multitask; stopping one task to work a different task.

Louisville Ky

Trained, coached and mentored staff to ensure smooth adoption of the culture, attitude, and teamwork of working on a line Supported regulatory compliance by overseeing all audits to verify protocol adherence. Performed weekly inventory, managing food costs and stayed below established goals month to month. Scheduled, Hired/Terminated, and Trained staff according to the guidelines of the culture of Jimmy Johns and kept and stayed under established labor goals month to month. Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service; never went below a 98% from the Health and Sanitation Department. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. Communicated regularly with customers and handled every positive and negative feedback within a timely manner; usually with hours of submission. Maintained organized, safe and clean facility to keep productivity high and maximize customer satisfaction. Ensured the store was open and ready for operation every day by 10:30 AM. Maintain proper product levels for day to day operations to ensure a smooth daily flow. Controlled store stock levels for on a weekly basis. Recruited and sampled stores delivery radius to bring in new customers and employees. Reviewed paperwork and P/L worksheets weekly for errors and made adjustments to each category as needed (i.e. sample businesses that had not ordered in a while.) Attention to detail through auditing the store daily for cleanliness, product freshness, and recipes followed.