Brittney Cofresi Email & Phone Number

Lancaster, Pennsylvania, United States

Reading, Pennsylvania, United States

• Develop consumer and commercial customer solutions to local and national accounts.• Manage our large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace.• Generate new business leads as well as foster existing customer relationships.• Ensure complete customer satisfaction in a fast-paced environment.• Cold calling people using a given phone directory to sell products or solicit donations. Answering incoming calls from prospective customers. Using scripts to provide information about product's features, prices etc. and present their benefits.• Meet sales targets, follow up on sales leads, and build long-lasting relationships with customers to retain their business and promote new product offerings. Follow up with potential customers located on designated routes given by the rental sales representative.

Reading, Pennsylvania, United States

• Meet with applicants to obtain information for loan applications and answer applicant’s questions regarding the loan process. Input loan application information into Encompass System.• Obtain and compile copies of loan applicants’ credit histories, corporate financial statements and other financial information. Prepares mortgage loan file by reviewing loan application, clarifying or obtaining additional information as necessary.• Submit applications to credit analysts for verification and recommendation. Initiate preliminary research needed on the loan to help determine mortgage eligibility. Analyze applicants’ financial status, credit and property evaluations to determine feasibility of granting loans.• Facilitates mortgage loan applications process by interfacing with Borrower in supplementing additional needed data for completed applications.• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.• Confer with Underwriters to aid in resolving mortgage application problems.• Work closely with processors, closers and underwriters. Assists in coordinating closing appointments in conjunction with the closing staff.• Maintains and ensures complete and accurate compliance with RESPA, Regulation Z, Fair Lending, HMDA, Bank Secrecy Act and other regulations regarding the mortgage application process.• Review Loans to ensure that they are complete and accurate according to policy. Compute payment schedules.

Reading, Pennsylvania, United States

• Responsible for file review of complex home loan applications; pipeline of 50+• Mentor coworkers to assist in their daily activities.• Supervised and directed 15+ customer service representatives in the completion of field activities and customer service tasks in the absence of higher-ups.• Timely and clear communication with customers, home mortgage consultant's, settlement agents, brokers, and other counterparties to obtain missing information and documentation for the loan file. • Obtaining and clearing approval stipulations and submitting loan file to underwriting for review• Ensuring all compliance and underwriting guidelines are met.• Prioritizing and/or managing assigned pipeline to meet anticipated closing date and performance metrics.

Hamburg, Pennsylvania, United States

• Supervised and directed 15+ sale representatives in the completion of field activities and customer service task. • Trained and mentored new and existing employees on solutions selling strategies, customer relationship management, and advanced product knowledge. • Submits credit applications to the bank and process all DMV paperwork prior to delivery; pipeline of 45+• Logs all deals in Excel and give final numbers to the Finance Director no later than the second business day of the month.• Oversees funding issues, DMV issues, and accounting issues; follow up to make sure it has been complete.• Ensure the expeditious funding of all contracts.• Track daily and monthly sales targets and goalkeeping oriented.• Present product package information for sales and profit with integrity.• Keep consistently high customer satisfaction scores. Maintain required licensing and certifications.

Reading, Pennsylvania, United States

• Keying data/checks into AS400• Assist in developing and implementing process improvements to meet business goals.• Maintain and update all process related documents for reference purposes.• Responsible for interpretation & application of policies & procedures, customer service, guidelines and government• regulations and ensure compliance.• Processing check requests in PTMS• Assisting coworkers with day-to-day assignments• Finalize and process all property tax renditions for assigned states.• Tax review, Preparation• Handle inquiries from internal departments and field

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Bachelor Of Science - Bs, Accounting And Human Resource Management