Brittney Daniels Email & Phone Number

Hi, my name is Brittney Daniels and I'm an experienced Call Quality Assurance Analyst. I specialize in analyzing call quality performance. I ensure high level performance by evaluating and monitoring the quality of agent/customer interactions. I partner weekly with leadership for calibration sessions to ensure same understanding of quality levers, process efficiency and the ability to dissect performance trends. I have managed multiple projects simultaneously, including vendor networking and cross-functional team collaboration. I evaluate weekly reports to analyze trends and establish data-backed best practices. By coaching agents weekly on delivering outstanding customer service, quality average scores improved by 60%. By collectively using the tools and skills I've learned in this industry, I'm able to drive continual improvement in call quality. My wide experience of delivering results will drive positive outcomes for all key stakeholders. ⭐Areas of Proficiency ⭐ 📌Adaptability📌Attention to Detail📌Cross Functional Teamwork📌Coaching & Teaching 📌Conflict Resolution 📌Multitasking & Prioritization 📌Project Management📌Talent/ Hiring Management📌Team Training 📌Team Leadership💡What I Can Do For You 💡✅Build and grow your existing internal processes by implementing proven strategies for continued development ✅Collaborate with existing team to ensure process efficiency and consistency across all team members✅Implement strong management skills with the ability to influence, gain commitment and manage expectations. The best method of contact is to message me directly here on LinkedIn ,to further discuss my expertise and skills.