Conduct several meetings with customer, both in person and remotely, to implement the Student System software and configure in a way that best meets the institutions requirements and business processes.Configure the Workday solution to help enhance the user and student experienceDemonstrate the configurations through the development of prototype systemsAssist the client in testing the Workday solutionAssist the integration consulting team in configuring and testing integrations between Workday and third-party/custom solutionsUnderstand the Workday Implementation Methodology and use it on all engagementsWork with the client to help convert legacy data into WorkdayPartner with the Engagement Manager to plan project activities and time frames, and ensure deliverables are tracked and produced on time and within budgetEnsure the client is referenceable once the system is in productionWork with internal team members to ensure compliance with agreed to project quality checkpointsIdentify opportunities for enhanced service offeringsParticipate in update training and other events to share product skills with other consultantsProvide the Engagement Manager with status reports and keep him/her apprised of overall project statusObtain and maintain Workday product certification(s)

- Accountable for developing Student Services’ Weekly Operating Plan workflow priorities & resource requirements- Single source of Daily, Weekly, and Monthly Operational Reporting & Analysis for the SS Leadership Team- Responsible for weekly, monthly, quarterly and annual performance forecasting vs. actual- Report on Retention Rates (and Drop Rates), Progression Rates, Graduation Rate, Break Rate, and Reentry Rates trends (YOY, YTD, seasonal influences, etc.), potential risks, and improvements needed to ensure business success; including Dimensioning Drop, Reentry, and Break students in order to identify opportunities to improve student success- Analyze and report on campaign, workflow priorities, and staffing forecasts, actuals, trending, correlations, and overall relationship dynamics- Assess process flows for areas of opportunity and risk, provide suggested solutions, and track/analyze success of changes implemented- Assigned as member of project team for workflow automation initiatives, responsible for helping complete BRD’s, Business Case Development, and User Stories.- Provide modeling for predictive analysis on key performance indicators- Work cross functionally with business process and business intelligence departments to create streamlined reporting and analysis dashboards

- Effectively coach & develop a team of 10-15 employees focused on student service/retention- Provide excellent customer service and utilize effective communication skills.- Manage and analyze team data and performance, including risk analysis, to drive business retention and performance- Meticulous attention to detail, finding patterns/trends to predict future performance outcomes- Analyze work flow procedure to create efficiencies and improvement- Create as needed policy/procedure and organizational change initiatives - interdepartmentally or cross-departmentally- Demonstrated ability to use creative problem solving strategies to affect business outcomes

- Use Campusvue and SalesForce to develop complex reporting and analytics. Retrieving and analyzing data to present in meaningful formats and addressing technical issues in technical and non-technical terms.- Preparing draft reports containing key metric drivers, detailed findings for complete admissions cycle, implications and recommendations for Admissions and Marketing leadership.- Recommends and participates in the development of complex analysis using enterprise level solutions and tools. Liaises with Information technology partners to select and develop new value-add technology capabilities. Assists in the build-out and/or support of databases, query tools, reporting tools, BI tools, dashboards, that enable analysis, modeling, and data visualization- Developing key performance metrics and dashboards that help the Admissions and Marketing organization focus on performance drivers.- Leading process to develop & communicate new reports and revising existing reports for the Admissions and Marketing teams.