Brittney Edwards Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Addison, Texas, Us

• Direct, supervise and coordinate the functions and activities of centers including systems, budgets, materials management, human resources, data processing and maintenance• Participate in the development of corporate goals, objectives and policies• Ensure high degree of patient and client satisfaction with the center• Maintain compliance with government and third party payer requirements • Develop budgets, including forecasts of revenue, workload requirements of personnel, space, and equipment to assure financial viability. • Report and interpret monthly and annual data to assure budget compliance. • Resolve problems related to staffing, utilization of facilities, equipment and supplies• Order all medical and office supplies • Analyze systems and procedures and initiate changes to improve work flow and efficiency. Maintain and compile statistics when necessary or upon the request of senior management.• Interview, negotiate contracts, select/train center personnel

Valencia, Ca, Us

Valencia, Ca, Us

Maintenance/Retention: Proactively contact assigned accounts to ensure customer service satisfaction and that client activity volume increases or at minimum remains the same as prior year.Account Information: Ensure AS400 and Salesforce are updated with current information. Add/update protocols, instructions and carrier information. Verify accuracy of new account set-ups and enter AS400 number in Salesforce. Account Review meetings: Organize and conduct meetings (average case cost report, annual business review, chart reviews, disability management reviews) with clients and payors as appropriate.Issue Resolution: Promptly address and resolve client concerns. Log issues on the Client Resolution Form on ROCKET and follow through until resolution and client satisfaction are achieved. New client handoff: Work with Account Executive to welcome new clients and ensure handoff to AS for maintaining the account. Includes clinic tours, creation of custom authorizations, welcome letter etc. Systems: Conduct CCS and Web Oasis demonstrations to clients. Marketing: Keep e-sales packets updated. Mass email to notify clients of holiday hours or other changes in the center. Special Projects: Assist in hosting in-clinic events and tours, such as Lunch & Learns/employer seminars and open houses where applicable. Handle pricing increase projects including feedback from clients as needed. Other projects as assigned by Sales Leadership.• Document all activities in Salesforce.com, including client info, calls, meetings, and tours.• Prepare reports as directed by Sales Leadership.• Meet deadlines for work assignments and inform work s