Pet Resort & Spa

Accomplished Marketing Leader offering more than 11 years of driving results and pioneering the development of online and offline channels. Results focused with a reputation for sound strategy creation and marketing execution.I have a passion for digital marketing and delivering results. I am continuously looking for ways to innovate, refine, and optimize USAA's current .com, mobile browser, and in app marketing experiences. I manage a team of highly skilled individuals who are focused on email, outbound calls, re-targeting strategies, audience development, internal banner offers, call center offers, and various technology implementations throughout the year. The team is empowered and consistently delivers exceptional results. Project Management is key, we continuously adapt to the ever changing digital environment. Implementing new technology stacks and procesesses to continue to meet our goals. I am focused on developing and mapping out the best in class personalized member experience from beginning to end.