Brittney J Email and Phone Number
With over 3 years of professional experience, I am a dedicated Licensed Insurance Agent at NationsBenefits, where I focus on educating members about Medicare advantage plans and ensuring compliance with state regulations. I am deeply committed to understanding the unique needs of Medicare recipients, embodying the values of NationsBenefits by promoting health and well-being. Through my work, I strive to contribute diverse perspectives and experiences that resonate with our mission and enhance our team's capabilities.My role has been pivotal in simplifying the complexities of Medicare benefits for numerous clients, ensuring they are well-informed and supported throughout the enrollment process. I have harnessed my competencies in Microsoft Office and monitoring performance to create seamless workflows and training strategies. At Insight Global, my technical acumen and customer service excellence were foundational in troubleshooting a wide range of mobile device issues, underpinning my current success in the healthcare sector.
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Licensed Insurance AgentNationsbenefits Sep 2021 - PresentEducate prospective members on plan details and benefits of a Medicare advantage plan.Comply with state regulations in regards to enrolling Medicare recipients in a Medicare advantage plan.Assist with process or getting Medicare
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Help Desk TechnicianInsight Global Mar 2021 - Aug 2022Provide excellent customer service and troubleshooting to mobile devices create tickets.
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DispacherLso Final Mile (Previously Express Courier) Sep 2020 - Mar 2021Dispatch trucks and van to different hospitals to transport to other destinations created routes and data entry
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Premium Technical SupportAsurion Jun 2018 - Aug 2020Monitored systems in operation and input commands to troubleshoot areas such as Windows start up and ip configurations.Devised solutions to operations issues related to Windows 7 and higher/is Yosemite and any Anti-virus software, working closely via phone, email, live chat and web teleconference.Processed over 150 support requests weekly for technical assistance on wide range of issues related to any media devices.Performed tests of functionality, security and performance of different workstations and devices.Increased sales by educating prospects on benefits of products and services in comparison to competitors.Answered 85 incoming calls from residential and small business customers on daily basis.
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Security GuardU.S. Security Associates Inc Mar 2018 - Jun 2019Responded quickly to incidents and assessed active situations for security concerns.Interacted assertively but non-confrontational with all levels of personnel and general public.Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.Secured premises and personnel by patrolling property and monitoring surveillance equipment.Completed full building and grounds patrols every 2 hours to spot and investigate concerns.Remained calm, assertive and mindful to think critically and problem solve during stressful situations.Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
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Assistant ManagerMapco Express Inc Apr 2009 - Mar 2018Coached team on effective upselling and cross-selling methods.Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.Supported staff development and goal attainment by focusing on skill development and job satisfaction.Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.Monitored employee performance and developed improvement plans.Trained team members in successful strategies to meet operational and sales targets.
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Csr/SalesMapco Express Inc Jul 2016 - Mar 2017Provided accurate, valid and complete information by using the proper methods/tools.Met personal/team sales targets and call handling quotas.Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.Kept records of customer interactions, processed customer accounts and filed documents.Followed communication procedures, guidelines and policies.Reviewed or made changes to customer accounts.Researched answers or solutions as needed.
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Csr (Temporary)Blue Cross Blue Shield Jan 2016 - Jul 2016Researched answers or solutions as needed.Followed communication procedures, guidelines and policies.Kept records of customer interactions, processed customer accounts and filed documents.Met personal/team sales targets and call handling quotas.Provided accurate, valid and complete information by using the proper methods/tools.
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CsrTlk Group Sep 2012 - Mar 2016Provided accurate, valid and complete information by using the proper methods/tools.Met personal/team sales targets and call handling quotas.Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.Followed communication procedures, guidelines and policies.Reviewed or made changes to customer accounts.Researched answers or solutions as needed.Third party vendor for comcast.
Brittney J Education Details
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Medvance InstituteMedical Assisting -
Cherry Hill School Of Performing ArtsHigh School Diploma
Frequently Asked Questions about Brittney J
What company does Brittney J work for?
Brittney J works for Nationsbenefits
What is Brittney J's role at the current company?
Brittney J's current role is Licensed Insurance Agent @ NationsBenefits | Medicare Advantage Plans.
What schools did Brittney J attend?
Brittney J attended Medvance Institute, Cherry Hill School Of Performing Arts.
Not the Brittney J you were looking for?
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Brittney J. Palermo
Grand Isle, Vt -
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