Brittney S. Email & Phone Number

United States

Morehead, Kentucky, United States

Drove the success and long-term growth of ~ 25 accounts by providing strategic consulting and high-touch support. Focused on enhancing customer experiences, ensuring retention, and fostering substantial business growth through targeted social media marketing and digital strategy solutions.Key Responsibilities:- Strategic Consulting: Developed and implemented tailored success plans for key customers, addressing their unique business challenges and objectives to maximize ROI from… Show more Drove the success and long-term growth of ~ 25 accounts by providing strategic consulting and high-touch support. Focused on enhancing customer experiences, ensuring retention, and fostering substantial business growth through targeted social media marketing and digital strategy solutions.Key Responsibilities:- Strategic Consulting: Developed and implemented tailored success plans for key customers, addressing their unique business challenges and objectives to maximize ROI from Qnary's platform.- Customer Engagement: Conducted biweekly meetings with customers to review progress, provide expert analysis on campaign performance, and offer strategic recommendations to optimize their marketing efforts.- Relationship Building: Established and nurtured strong relationships with senior executives and key stakeholders within the customer organizations, ensuring alignment and driving mutual success.- Data-Driven Insights: Leveraged analytics to guide customer decisions, improve campaign effectiveness, and demonstrate measurable impact to stakeholders at all levels.- Problem Resolution: Employed creative problem-solving techniques to address customer challenges, enhancing satisfaction and reinforcing Qnary as a trusted advisor and essential partner in their success.Achievements:- Maintained an exceptional customer retention rate, significantly contributing to the company's sustained revenue growth and high customer satisfaction (NPS) scores.- Successfully increased marketing revenues for clients, consistently receiving positive feedback for proactive strategies and impactful results.Skills Developed:- Advanced CRM management using Zoho, robust project management, and strategic oversight of mid-market to enterprise-level accounts.- Expertise in deploying and maximizing social media marketing to drive customer engagement and revenue. Show less

Cincinnati, Ohio

Directed account management and business development for a extensive portfolio of over 100 pharmacies, emphasizing strategic sales growth and robust client relations with 20-30 key accounts.Key Responsibilities:- Account Management & Client Relations: Strengthened and maintained outstanding client relations by managing key accounts to maximize customer satisfaction and retention.- Sales & Business Development: Implemented effective sales processes and business development… Show more Directed account management and business development for a extensive portfolio of over 100 pharmacies, emphasizing strategic sales growth and robust client relations with 20-30 key accounts.Key Responsibilities:- Account Management & Client Relations: Strengthened and maintained outstanding client relations by managing key accounts to maximize customer satisfaction and retention.- Sales & Business Development: Implemented effective sales processes and business development strategies to enhance sales and revenue within the portfolio. Utilized advanced analytical skills to assess market conditions and competitor strategies.- Customer Retention & Satisfaction: Developed and executed initiatives to increase customer retention rates and ensured high levels of customer satisfaction through tailored service solutions and proactive communication.- CRM & Lead Qualification: Leveraged CRM tools to streamline sales processes and improve lead qualification efforts. Ensured accurate tracking and management of client information to enhance business operations and decision-making.- Organization & Communication: Demonstrated exceptional organization skills and effective communication across multidisciplinary teams to align business goals and drive account success.- Relationship Development: Focused on relationship development to build and sustain strong, long-lasting partnerships with key stakeholders, enhancing client success management.Achievements:- Consistently exceeded revenue targets through strategic account oversight and the introduction of innovative sales tactics, resulting in a significant year-over-year revenue growth.- Awarded for exceptional performance in client success management, improving overall business relations and client retention metrics.- Spearheaded negotiations and successfully renewed major contracts that ensured sustained business engagement and revenue streams. Show less

Lexington, Kentucky

I dedicated myself to providing tailored insurance solutions to meet the unique needs of my clients. My primary focus was nurturing client relationships and expanding my client base through effective lead generation and client service.Key Responsibilities:- Client Relationship Management: Established and maintained enduring relationships with clients, ensuring high satisfaction & service managing their insurance needs.- Sales & Lead Generation: Implemented strategic lead… Show more I dedicated myself to providing tailored insurance solutions to meet the unique needs of my clients. My primary focus was nurturing client relationships and expanding my client base through effective lead generation and client service.Key Responsibilities:- Client Relationship Management: Established and maintained enduring relationships with clients, ensuring high satisfaction & service managing their insurance needs.- Sales & Lead Generation: Implemented strategic lead generation and networking to identify new clients, effectively expanding my book of business with a focus on life and health insurance products.- Product Education & Client Support: Educated clients on various insurance products including life and health insurance, ensuring they made informed choices that best suited their personal or business needs.- Account Servicing: Provided exemplary service by regularly reviewing clients' insurance coverages and adjusting policies to better meet their evolving needs.- Market Awareness: Kept current with insurance industry trends and compliance standards to offer up-to-date advice and modify sales strategies accordingly.Achievements:- Consistently achieved sales targets through high conversion rates, reflecting strong client acquisition and retention strategies.- Commended for exceptional ability to build trust and rapport with clients, significantly enhancing client loyalty and satisfaction rates.Skills:- Rapid learning to stay abreast of the products and regulations.- Excellent interpersonal and communication skills, with a proven ability to explain complex insurance details in clear terms.- Proficient in using CRM tools to manage client data and track the pipeline activities, ensuring efficient follow-ups and service delivery.As an agent committed to the financial protection of my clients, I provided personalized insurance advice and solutions tailored to safeguard their interests and support their long-term security. Show less

Greater Lexington Area

In this dynamic role, I represented Smart Circle at various high-traffic retail environments and community events, driving brand awareness and business growth through strategic customer engagement and lead-generation initiatives.Key Responsibilities:- Event Participation: Proactively participated in retail and community events (e.g., home shows, fairs, festivals) to promote brand visibility; managed event setups and takedowns efficiently.- Lead Generation: Generated high-quality… Show more In this dynamic role, I represented Smart Circle at various high-traffic retail environments and community events, driving brand awareness and business growth through strategic customer engagement and lead-generation initiatives.Key Responsibilities:- Event Participation: Proactively participated in retail and community events (e.g., home shows, fairs, festivals) to promote brand visibility; managed event setups and takedowns efficiently.- Lead Generation: Generated high-quality leads through effective engagement with customers at national retail partners' venues, contributing significantly to the sales funnel.- Customer Interaction: Employed excellent communication skills to enhance customer interactions, adhering to company-scripting protocols to ensure consistent brand messaging.- Display Maintenance: Maintained pristine conditions of in-store displays to uphold brand image and attract potential clients.- Reporting & Analytics: Monitored and reported on local marketing efforts, providing valuable insights into customer preferences and campaign effectiveness.Achievements:- Successfully met or exceeded lead generation goals for consecutive quarters, reflecting effective engagement strategies and customer interaction skills.- Recognized for outstanding customer service and received commendations for maintaining high customer satisfaction rates throughout tenure.- Earned international resort retreat with the top representatives in the United States Show less

Bachelor'S Degree, Multi/Interdisciplinary Studies

Emphasis in humanities and education.

Associate Of Arts - Aa