Brittney Kratchoff Email & Phone Number

West Palm Beach, Florida, United States

• Arrange the delivery of ideal product and catering service to guests, ensuring a memorable customer experience.• Exceed guest expectations, serving as a team role model in order to instill best customer service practices in team members.• Oversee all front end activities of store, manage all customer requests and complaints and ensure timely resolution of same and organize all store tours and holiday promotions efficiently• Providing training to new employees on company policies and procedures• Assigning tasks to back end staff such as scheduling employees for shifts, updating payroll information, and providing training materials• Monitoring employee performance to ensure that they are performing their responsibilities in a satisfactory manner• Managing the store’s operations including inventory levels of products, employee schedules, and customer satisfaction• Overseeing all front end operations including cash handling, register reconciliation, and customer service• Training new employees in the duties and responsibilities associated with their position within the company• Scheduling work shifts and monitoring productivity to ensure that deadlines are met• Ensuring that all cash transactions are processed accurately and efficiently by following established procedures• Ensuring that administrative duties are completed in a timely maner• Ensure the smooth and adequate flow of information within the company to facilitate other business operations• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

Boca Raton, Florida, United States

• Own, analyze, and operate P&L reports and financial models to maximize business profitability.• Scrutinize daily and weekly inventory, waste, and food cost variance reports in order to minimize the overall cost of goods.• Hire, supervise, train, and cultivate team members to foster the accomplishment of their personal and financial goals within the company.• Coordinate employee schedules in order to secure proper staffing of the store at all times. • Liaise with vendors, verifying the proper delivery of all necessary orders and correcting any errors in a timely manner.• Arrange the delivery of ideal product to guests, ensuring a memorable customer experience.• Exceed guest expectations, serving as a team role model in order to instill best customer service practices in team members.• Communicate with customers to receive feedback and manage complaints.

North Lauderdale, Florida, United States

• Oversaw all fitness facility operations, and supported the implementation of new policies.• Established and maintained an enjoyable environment for employees, members, and guests.• Made important policy, planning, and strategy decisions.• Developed, implemented, and reviewed operational policies and procedures.• Directed budgeting, reporting, planning, and auditing.• Identified and addressed problems and opportunities for the company.• Managed all club log books, and ensured facility compliance with all company policies.• Mobilized and executed capture of daily sales, and coordinated all sales reporting and administration.• Built and maintained the staff schedule in full compliance with all payroll guidelines. • Directed staff education on current marketing plans and strategies. • Coached and shaped staff members to facilitate their development, success, and promotion within the company.• Performed periodic evaluations, daily deposits, and daily recaps.• Served as a key contributor in addressing member retention, member issues, staff issues, and facility issues.• Assisted with staff member recruitment, development, and termination.• Maintained personal availability and reachability to staff and upper management at all times.

North Lauderdale, Florida, United States

• Organized and resolved work orders submitted to the office for repairs and projects to be completed in the gyms.• Navigated negotiations with multiple vendors in order to address problems and devise and implement solutions that represented the best interests of YouFit and its members.• Initiated continuous communication with appropriate parties until vendor work was completed? • Compiled and analyzed information in order to assess escalated situations and inform the best course of action.• Received and updated W9s and COIs from contracted vendors.

North Lauderdale, Florida, United States

• Operated the reception area, which included greeting visitors and screening and forwarding phone calls.• Inputted invoices and purchase orders through efficient and timely data entry.• Monitored and maintained proper inventory of front office supplies. • Collected, sorted and distributed daily mail and deliveries.

Boynton Beach, Florida, United States

• Delivered high level of customer service to ensure client satisfaction and smooth running of the café.• Analyzed weekly sales and purchasing figures for the company.• Instituted and oversaw implementation of the café’s Food Safety Management Plan in accordance with the industry’s standards.• Trained newly hired managers.• Ensured adherence to the café’s protocols, standard operating procedures, and best practices, and maintained knowledge of current business practices.