Brittney Mccrary Email & Phone Number

Columbus, Georgia, United States

Processed cancer claims in PEGA system, meeting daily production goals and 100% quality assurance on audited claims. Outbound calls to clients and providers to request medical documentation necessary to process insurance benefits. Researched manuals and insurance policies. Read and comprehended medical documentation such as operative reports, office notes, and drug administration/prescription, with the ability to determine benefits payable. Decoded billing information using CPT codes. Stayed on top of emails, and completed additional tasks requested by management. Followed HIPPA guidelines.

Columbus, Georgia, United States

High volume inbound call center customer service representative. Managed a range of 60 to 100 calls daily, representing more than twenty banks. Properly verify account information, actively listen to customer concerns, address their inquiries, and provide accurate information or solutions. Record relevant details about customer interactions, issues raised, and actions taken to resolve them. Closing and opening accounts, as well as issuing replacement cards. Maintain accurate records for future reference. Follow specific scripts or guidelines provided by the different banks. Manage difficult or irate customers with empathy and patience while working towards finding suitable resolutions

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Associate Of Science - As, General Studies