- As part of the intake team, coordinating care with providers, staff, patients and hospitals across the nation- Guiding patients through all facets of the home health journey- High-level customer service for patients and families entering a new chapter of life- Effective time management to reach daily quota and ensuring a 48hr start of care for patients- Advocating for patients and families in need, ensuring quality care and expediting wait times.

-Billing Department Supervisor: Conduct customer and new staff training, improve customer UX, build systems for department growth.-Licensure and Accreditation Survey Coordinator: schedule and coordinate with agency owners, set up offices, run logistics between field nurse and surveyor, assist in licensure interviews.-Developed Administrative Compliance program from its inception. Program grew 900% in 18 months.-Created the training program for new hires from the ground up. I created templates and methodologies across the company for customer interfacing

- Coordinated daily support for paralegals and attorneys. Can-do attitude. Ready to get things done for the attorneys, be it running to get lunch or sifting through 2,000 pages of medical paperwork to find a specific doctor.- Tracked upcoming dates on the firm calendar and reminded clients and attorneys of appointments. I acted as the first point of contact for clients, sending them all the important information for medical exams, depositions and court appearances, often being the person to quell anxiety about the proceedings of such appointments. - Since the COVID-19 quarantine, I have walked clients through the use of Zoom and how this would be used for their depositions and court appearances. This included creating a template for the attorneys to send to their clients with helpful links for setting up and using Zoom on various platforms. - Wrote letters of request for all medical and billing record requests for all attorneys in the firm. In addition to the letters, I built individualized HIPAA releases for each request, and researched each facility to ensure a completed request. I created and maintained a tracking system for the status of each request. - Developed various organization systems and spreadsheets to organize contacts, case status, and timelines for the whole firm.

- Served at a variety of events. This work later lead to full time serving opportunities in two different restaurants. - Banquet serving at large events. For example: The Star Wars: The Last Jedi premiere after party, the wedding of a music industry celebrity, Pasadena Rose Bowl, etc. Also served at smaller events such as private parties for capitol records former VP, celebrity engagement party, Dom Perigion and Cognac tasting party, and more. - Worked with professionalism and discretion. Not afraid to get my hands dirty and work hard. Trusted to act as the lead captain at two private tasting events, one that was aired as part of a reality tv show.

- Door to door fundraising for Plan International and Heifer International.- After being highlighted as the fundraiser of the month for my exceptional number of sign ups I was promoted to a supervisor. Once promoted I was in charge of a maintaining crew morale, monitoring behavior while we are working and leading the team in warm up exercises and training. I also dealt with any on site issues concerning customers or employees.- Self driven work, keeping an upbeat attitude in a variety of weather conditions and at the door personalities.- Comfortable striking up conversation and up-selling packages to get the best result for the charity. Throughout the day the ability to problem-solve and think on my feet were crucial in talking with people at the door and supervising employees in the field.

- Maintained process-oriented timelines and certifications for all drivers. - One of my big projects was making sure all of Cargomatic's drivers across the nation were TSA certified. I was in contact with every driver associated with our company to instruct them on this process and follow up with incomplete paperwork. I created a filing system to track and store their documents during and after this process. - Worked to organize and develop data entry processes, inter-team information relay, receiving and making phone calls, proofreading and evaluating customer paperwork.- Started working in data entry and worked my way up to compliance officer through initiative and willingness to fill the gaps in daily work.

- Assisted owner in managing and organizing office and clients- Worked with actors and casting directors to assure smooth casting sessions.- Maintained a welcoming and helpful environment for clients with guidelines, personal mentoring, and troubleshooting studio problems- I rose through the ranks quickly at Hollywood Casting and Film, where I was often trusted to run the studio when the owner was away and assisted important clients, such as ABC.

- Provided high quality customer service, busing dishes, greeting customers and working quickly to deliver food and drink in a timely manner. Also trusted with cash handling, drink making and serving food to customers.

- Product knowledge and experience tamping espresso shots. Drink making and serving food and drink, closed out till after each shift.- I was recognized for my ability to learn the job quickly and was considered for a supervisor position after only 3 months. I was entrusted to help train new employees and was a go-to person among the staff.

- Completed full certification in the Salicide subset of the Photolithography department - Worked compressed shift, 12 hour days.- Received a Spotlight Award for conceptualizing and creating, from the ground up, a Best Known Method guide for the Salicide Departments multiple tool sets. This factory wide guide standardized the various ways the 4 different shifts ran tools into one cohesive method that achieved maximum efficiency. The guide will be a tool to be used for years to come.- Trusted to assist in training and mentoring of new employees in my department.- Time Management, multi-tasking and problem-solving were key during my shift where I would be working 5 different tool-sets that each require their own daily testing and maintenance.