Brittney Nusbaum Email & Phone Number

Sacramento, CA, US

- Inputting up to 400 district invoices weekly with daily audits completed to review requested supporting documentation for audits, database entry, and staff backup.- Maintains financial information, files, records, and databases to ensure the payments and documentation are correct and compliant with established policies and regulatory guidelines..

- Consulted with Customer Success and Engineering teams to educate customers on new product enhancements.- Assessed customer issues to quickly locate the problem and guide them to a clear resolution.- Formulated proven troubleshooting steps and created documentation as a knowledge foundation for a start-up environment.

Audition Songify - Capstone Project: personally building a web app that allows users looking for musical theatre audition songs to narrow their search by genre, show, songwriter, and tempo. Built using Ruby on Rails utilizing RESTful routes, and Vue.js.Bootcamp: 15-week immersive software engineering program designed to teach the in-demand skills to build.

- Created a troubleshooting document of common technical bugs the Customer Experience teams encountered to resolve issues quickly and efficiently.- Synthesized and provided customer feedback to product and engineering teams to streamline client experience.- Met and maintained metrics with an average and consistently ranked in the top 25 Customer Experience.

Berkeley, California, United States

- Boosted organization by filing invoices backlog of 500 internal and external expense reports in 2 weeks.- Audited 50-100 credit card receipts per day for global employees for the finance team to review and reimburse.

New York, New York, United States

- Recommended product feedback gathered through client interactions to grow market opportunities.- Mediated disputes between clients and partners to execute strategic resolutions for both parties.

New York, New York, United States

- Compiled, assessed, and streamlined customer feedback on organic social posts, direct messages, and inbound inquiries with cross-functional teams to develop customer retention strategies.- Conceptualized and resolved client issues via Salesforce, social media channels, and phone communication to ensure solutions within 24 hours.

Orinda, California, United States

-Promoted to House Manager from Asst. House Manager. Surveying and assisting the high volume of patrons in during the pre-show picnic time, house seating, and post-show departure. -Additional duties included writing the house report along with coordinating and organizing the house associates to set up the theater for the night.

Chico, California, United States

-Performing LiveScan Fingerprinting for multiple on and off campus employers as well as taking calls and aiding the on and off-campus personnel regarding a wide variety of inquiries. -In addition, performed data entry on duties to organize and document the incoming requests.

Chico, California, United States

• Ensured a warm and welcoming experience for students and guests by efficiently greeting and checking them in at the dining hall.
• Managed high-volume periods with exceptional organizational skills to maintain smooth operations.

Vacaville, California, United States

-Supervised the children’s summer theater camp during rehearsals and performances. -Duties included monitoring and organizing the children backstage as well as leading games and activities.

Certificate In Full-Stack Web Development

Bachelor'S Degree, Musical Theatre

Activities and Societies: Performed in one theatre production per semester, including seven musicals and an original play.Incomplete