Brittney Rivera Email & Phone Number

St Petersburg, Florida, United States

• Cultivate positive relationships with peers, partners, management, and clients.
• Customize and implement project plans and organizational systems and processes for each client based on their business needs and specifications.
• Educate clients on the different software purchased.
• Communicate regularly with clients to ensure tasks are being completed and the project is on track for a successful launch, by their deadline.
• Perform special projects which include working closely with YourMembership's Development Team to accomplish unity in product development, deployment, and support.
• Create client training material/ documentation for the software.

St Petersburg, Florida, United States

• Supported client's questions/concerns relating to the software whileaccomplishing a 100% satisfaction rate as one of the top performers.
• Created training material/ documentation for the software.
• Evaluated, prioritized, and answered high-volume requests in a fast-pacedenvironment via email, ticket system, chat feature, and phone to ensure properperformance and functionality.
• Troubleshoot technical problems to find appropriate solutions.
• Developed company and community reputation through passion andcommitment to customer satisfaction and strong client relationships

Clearwater, Florida, United States

• Managed a large client caseload and online application system.
• Effectively met each client's needs by gaining trust, approaching complex situations, and resolving problems to maximize efficiency prior to due dates.
• Assisted clients with interpreting information such as eligibility requirements, application details, payment methods, and applicants’ rights.
• Partnered with internal and external resources to refer families to services.

St Petersburg, Florida, United States

• Managed two school-age programs at two public schools: overseeing children,staff, and volunteers.
• Built strong internal and external relationships with partners, county employees,staff, the community, and the families served directly.
• Effectively identified each family's needs and provided appropriate resources.
• Trained employees regularly to meet requirements, as well as reviewed policiesand procedures to focus on minimizing concerns and generating successful results.
• Utilized banking and accounting software to record payments, trackbilling/account information, store data and contracts, and analyze accounts.
• Created organizational systems and developed age and development appropriatecurriculum.

Bachelor'S Degree, Business Management And Organizational Leadership

Associate'S Degree

High School Diploma