Brittney Shields Email & Phone Number

Manassas, Virginia, United States

- Prepares and presents written and oral reports and other technical information in a pertinent, concise, and accurate manner for distribution to management.- Consults with and advises administrators, faculty, and staff on various operational issues related to computerized information systems, and on general business operations as needed.- Prepares audit finding memoranda and working papers to ensure that adequate documentation exists to support the completed audit and conclusions.- Performs general and application control reviews.- Follows up on audit findings to ensure that management has taken corrective action(s).- Performs miscellaneous job-related duties as assigned.

Culpeper, Va

- Conducting cyber security related spot checks, internal intelligence and intrusion testing- Proactive daily checking of information systems security and follow up of anomalies- Conducting scheduled security testing and networks as per defined security posture- Being part of major projects/programs, reviewing design documents to ensure proposed solutions comply with security policies- Research trends in the security industry and proactively identifying solutions to address potential security threats

Chantilly, Virginia

- Provide first-tier technical support to end users of proprietary software- Analyze and troubleshoot software and hardware issues- Escalate issues to the proper support team when necessary- Document all inquiry activities in the appropriate reporting system

Reston, Va

- Proactively monitor and support the stability of customers to ensure 24x7 operation.- Document on up time, bandwidth usage, server utilization, routers, and other key metrics.- Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.- Provide direct customer support when required.- Manage trouble-ticketing system ensuring accurate and up-to-date information.

Farmville, Va

- Confer with faculty, staff and students about technical issues.- Perform technical diagnostics over telephone.- Advise personnel on proper technical troubleshooting methods.- Assist with account and password issues.

Woodbridge, Va

- Working with Samsung Galaxy S4 and IPhone 5c to deploy to new users- Working with Microsoft Access to develop a new Database- Working with Inventory of the entire Department

Fort Belvoir, Va

-Programmed with Windows 7 Operating System-Learned how to Image hard drives-Solved basic hardware and software issues with users-Software Installation

Bachelor Of Science In Business Administration, Information Technology

Activities and Societies: Delta Sigma Pi - Academic Business Fraternity, Information Systems Organization

Advanced Dipolma

Activities and Societies: FBLA, Art Honor Society, School Soccer Team