Brittney Stevens Email & Phone Number

· Supervise, hire, and train staff of fifteen· Oversee customer service in dining room, snack bar, and pool areas· Evaluate employee performance against specified goals, identifying employee strengths and weaknesses· Create schedules and training materials for employees· Check and approve payroll for dining room, bar, and banquet staff· Take dining reservations and plan dining room layout to accommodate predicted number of guests· Handle customer complaints regarding food and service· Facilitate communication between dining room and kitchen staff· Enforce dining room policies and procedures· Plan and execute all clubhouse member events

· Ensured a clean location· Trained and coached employees· Delegated tasks and followed up if necessary· Ensured all products were ordered, merchandised, rotated, and readily available to the customer· Completed paperwork and end of day cash register settlements and deposits timely and accurately

· Prepared quality food products· Rang register transactions· Adhered to all company programs, policies and procedures· Promoted to Shift Supervisor in June 2015

· Ensured customers are greeted, their orders taken properly, and they receive exceptional customer service· Entered customer orders into the POS in a timely fashion· Memorized food and beverage menus, and made appropriate recommendations to customers· Provided attentive service to customers by refilling drinks as needed and checking in during meals· Addressed customer service issues and refer customers to management when necessary