~Provides exceptional customer service and creates safe and welcoming environment for staff and customers.~Improve customer experience by ensuring the in-store experience aligns with Brand expectations. ~Assess customer and employee Starbucks Promoter Score (SPS) survey feedback and work Area’s to identify root cause of customer experience issues and proposed solutions. ~Created tri-weekly Inventory orders taking previous sales and future forecasting in mind to keep waste low while still allowing opportunity for sales growth. ~As a Barista, my goal is to ensure Starbucks Beverage Quality while working on side tasks efficiently and in a timely manner.

~Developing and implementing company initiatives, overseeing sales and developing effective sales relationships with customers of AT&T products and services. ~Top 10 finish for 2017 as top Sales Leader, exceeding goals set for Next Percentage, Mobile Protection Pack, MYATT Registration, Growth Product sales. ~Provided Monthly/Daily sales quota for staff, including metrics towards customer focus, Digital Life and Customer surveys.~Responsible for educating and training staff on new/updated AT&T policies and procedures as well as marketing changes.~Creating schedules for staff based on current/projected sales and needs of the business 3weeks in advance with reps availability and restrictions in mind to promote a sense of work-life balance.