• Managed 26 staff members in the Department of Defense’s most productive orthopedic services section, with an $8.9M operating budget that supports 300K beneficiaries annually, producing $5.6M in care• Ability to multitask/manage busy patient loads while at 37% manning shortage for 12 months; managerial skills led to generating $1.1M in care and averting 3,120 patient appointment cancellations• Led monthly training and handling oversight of 185 employee-training folders. Ensured HIPAA, safety, infection control training requirements and credentialing standards met increasing completion rate from 70% to 97% complete• Coordinated 38 contractor hires from 11 contracted companies. Identified managing shortage, monitoring work hours and maintaining $800K in employee contracts• Basic Life Support instructor certified by the American Heart Association; provided life-saving training capabilities for 10K organizational staff members• Acted as patient advocate and implemented total patient care resolving complaints and kudos appraisals, increasing clinical patient satisfaction from 57% satisfaction rating to 99% patient satisfaction• Ensured the cleanliness, sanitation and maintenance of all equipment and exam rooms in accordance with Infection Control guidelines• Booking operation room as per instruction from surgeons with the coordination of surgical team using hospital scheduling program • Prepared patients for examination, escorting to the treatment room, taking vitals, and recording medical history. Assisting physicians if needed during examination/treatment procedures with preparing for injections, wound care, infection management and staple/suture removal• Ability to proficiently manage front office responsibilities, including appointment setting, filing medical records, answer incoming telephone calls, and greeting patients• Skilled to fabricate, apply, and remove an assortment of casting, splinting, and other appliances unique to orthopedic techniques

• Aids in performing aseptic techniques with preoperative preparation and care at Air Force’s largest medical research facility• Requested by vascular surgeon; assisted in 59 clinical research protocols on vascular re-anastomosis that garnered the Surgeon General’s award for vascular surgery • Praised by lead researcher for improving equipment setup for cyanide toxicology and limb perfusion studies, saving 65 hours• Collaborate with medical professionals to determine changes in subjects' conditions• Performed vital surgical scrub duties while maintaining the highest level of excellence and commitment of scientific research • Served as first assistant under direction of professional staff• Applied and maintained IV access, intubation, general anesthetic and recovery of protocol animal in accordance to research protocol and provider guidelines• Ensured the surgical site is prepared as per standard protocols and current regulations• Contributed research tips to research investigators and maximized efficiencies of 64 studies, including general, orthopedic, vascular, pediatric, and trauma training• Trained two research technicians on arterial and venous cut down procedures• Central sterilization processing (disassembled, decontaminated, assembled, sterilized and stored procedure trays, instruments, equipment and supplies according to regulatory requirements).• Maintained accurate sterilization records, reported repairs and monitored records; provided terminally cleaned housing for 700 protocol subjects

• Maintained a safe physical environment ensuring optimum conditions for 10K surgical encounters annually in 21 operating rooms• Performed sterile scrub technician and non-sterile circulator duties for 14 surgical specialties supporting 200 surgeons• Obtained and gathered supplies and equipment for surgical cases• Transported preoperative and postoperative surgical patients throughout 312-bed medical center • Assisted surgical nurses with perioperative duties with patient positioning, shaving, preparing surgical site• Led 6-man team under austere conditions with surgically assisting in stabilizing and transporting 1,600 combat patients with traumatic injuries, maintaining the highest ever survival rate of 98% during warfare • Subject matter expert with extensive knowledge in decontamination, processing, and sterilization sections of central sterile department practices• Managed 5-man team in central sterile processing department with a $15M budget• Responsible for the distribution of 200K surgical instruments sets annually to 21 operating rooms and 47 clinics throughout the medical center• Ensured principles of asepsis, infection control, medical ethics and safety measures• Team player with assisting in Immunizations, Primary Care, Records, and Preventive Health clinics during critical manning shortages; supported general surgery clinic with checking-in patients, scheduling follow-up appointments and assisting with minor procedures