CERTIFIED APPLICATION ASSOCIATE - SAP BUSINESS OBJECTS WEB INTELLIGENCE• Design Web Intelligence documents• Restrict data with Complex Query Filters• Combine data from multiple sources• Enhance presentation of data in report blocks• Manage distribution of Web Intelligence documents• Perform ad-hoc analysis• Manipulate data with Web Intelligence formulasCERTIFIED APPLICATION ASSOCIATE – DATA INTEGRATION WITH SAP DATA SERVICES• Install and Configure SAP… Show more CERTIFIED APPLICATION ASSOCIATE - SAP BUSINESS OBJECTS WEB INTELLIGENCE• Design Web Intelligence documents• Restrict data with Complex Query Filters• Combine data from multiple sources• Enhance presentation of data in report blocks• Manage distribution of Web Intelligence documents• Perform ad-hoc analysis• Manipulate data with Web Intelligence formulasCERTIFIED APPLICATION ASSOCIATE – DATA INTEGRATION WITH SAP DATA SERVICES• Install and Configure SAP Data Services• Manage ETL process with SAP Data Services• Design, Test, Optimize and Troubleshoot ETL jobs• Apply advanced transformations in data flows• Implement Change Data Capture (CDC) strategiesSAP CERTIFIED APPLICATION ASSOCIATE - SAP HANA • Comprehensive understanding of the core SAP HANA Architecture and different• Implementation scenarios• Knowledge of advanced modeling techniques to create flexible analytical modelsbased on real-time data originating from business applications• Working knowledge of implementing an end to end scenario, from data acquisition,to creating reporting models, and then consumption through Business Objects tools.• Knowledge of SAP HANA security and authorizations• Knowledge of advanced modeling techniques using SQL Script, procedures, spatialdata processing, text analytics, and rules based decision tables• Comprehensive understanding of best practices to create performance optimizedreporting models• Data Acquisition technologies including SAP Landscape Transformation Server,• SAP Data Services, SAP Replication Server, Smart Data Integration, Smart Data• Streaming, Direct Extractor Connection and flat file loading• Knowledge of Structured Query Language (SQL) and relational database model.• Knowledge of Scalar and Table user defined functions Show less

• Respond to complex customer calls• Resolve customer service inquiries which could include:• Benefit and Eligibility information• Billing and Payment issues• Customer material requests• Physician assignments• Authorization for treatment• Explanation of Benefits (EOB)• Provide excellent customer service• Constantly meet established productivity, schedule adherence, and quality standard

-Assist clients registering for health insurance.Transfer calls to licensed agents throughout company.-Ability to apply time management and organizational principles to manage and complete a large and demanding workload.- Ability to communicate effectively, both orally and in writing, with individuals from a varied background to answers questions and resolve problems.-Ability and resourcefulness in applying analytical techniques for problem solving.- Ability to work… Show more -Assist clients registering for health insurance.Transfer calls to licensed agents throughout company.-Ability to apply time management and organizational principles to manage and complete a large and demanding workload.- Ability to communicate effectively, both orally and in writing, with individuals from a varied background to answers questions and resolve problems.-Ability and resourcefulness in applying analytical techniques for problem solving.- Ability to work independently in the accomplished of a wide variety of duties, including setting priorities and coordinating work. Show less

-Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.-Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and troubleshoot cellular devices.-Maintained call center database, retrieval of payments, and reviewed financial statuses.-Provided accurate, timely, and consistent quality customer service.-Communicated orally and in writing… Show more -Sold additional services by recognizing opportunities to up-sell accounts; explaining new features.-Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and troubleshoot cellular devices.-Maintained call center database, retrieval of payments, and reviewed financial statuses.-Provided accurate, timely, and consistent quality customer service.-Communicated orally and in writing in order to obtain or discuss sensitive information-Handled a high amount of customer calls-Identified/resolved different types of issues and problems reported such as password reset, device malfunctions and service upgrades Show less

-Rules and regulations enforcement, public safety inspections, alcohol enforcement, guest evictions, and report writing.

-Performed ground supply administration and operations; accomplish technical duties in retail and wholesale supply accounting.-Operation of personal computers, multimedia data entry, scanning and retrieval systems functions, generate routine reports, and perform technical research functions for customer inquiries.