Brittney White Email & Phone Number

EXP is a global creative event and media agency specializing in event design, planning, production, AV, management, and media production. I'm responsible for driving client acquisition and fostering relationships. Responsibilities include enhancing sales strategies, nurturing leads, and ensuring a seamless experience throughout the sales and event processes. Collaborating with an in-house team of producers and designers, this role focuses on creating impactful experiences, developing proposals and presentations, and supporting on-site event management. With over 8 years of account management experience and a strong background in the events industry, my focus is on building long-term partnerships and delivering exceptional client service.

Memphis, Tn, Us

• Led and supervised a dynamic team of associates, fostering a collaborative environment thatconsistently exceeded project goals and delivered exceptional results.• Managed a diverse portfolio of 12 stores, overseeing all aspects of operations, project execution, andperformance optimization to ensure seamless coordination and achievement of objectives.• Cultivated and nurtured strong relationships with key stakeholders, including clients, vendors, andinternal teams, leading to improved cross-functional collaboration and enhanced project outcomes.• Developed and executed comprehensive training programs, conducting weekly product knowledgepresentations for store teams, resulting in better quality leads.• Analyzed market trends, customer feedback, and sales data to identify opportunities for productenhancements and store optimization.• Collaborated closely with senior management to develop and implement strategic initiatives aimed at expanding store presence and driving revenue growth.• Proactively identified potential challenges within the portfolio and formulated mitigation strategies,effectively minimizing risks and ensuring continuity of operations during unforeseen disruptions.

Denver, Co, Us

Customer Relationship Development & Sales Achievement• Leveraged 15-year customer service expertise to foster enduring customer and communityrelationships, driving sustained business expansion.• Surpassed sales targets by cultivating and securing new customer relationships, consistentlyachieving sales and service benchmarks.•Collaborated closely with the Operations Team to meticulously craft event schedules, ensuringseamless execution and exceptional customer satisfaction.Strategic Bidding, Budgeting, and Client Engagement• Orchestrated bids, budgets, and responses to formal RFPs, leading pricing strategies and siteselections while serving as the primary client liaison.• Collaborated with senior management to drive continuous improvements, surpassing team goalsthrough strategic planning weekly meetings.Exemplary Sales Performance & Business Planning• Outperformed sales quotas and elevated profitability through effective sales strategies and meticulous business planning.• Aligned business strategies with customer needs, optimizing revenue streams to closely align with the company expectations.

San Francisco, California, Us

• Develop and nurture lifelong relationships with Restaurant owners and General Managers in the Sacramento area• Manage the sales cycle from start to finish with a growing portfolio of clients• Outside sales• Hit sales targets, with a particular focus on selling software & point-of-sale solutions

Davie, Fl, Us

• Recruited into the company, had 4 direct reports and assisted the general manager in overseeing the entire staff of over 50 employees.• In the first full year, exceeded sales goal of $1.2 million and booked the largest event the company had seen in its region ($250,000).• Promoted a national competition held at the cafe which led to full capacity seating of 450. As a result, sales were 20% higher than the previous time the competition was held in the cafe in 2016. Received praise from regional directors for the turnout and increase in sales.

Seattle, Wa, Us

• Promoted within 6 months of hire and booked over $1.5 million in revenue. • Exceeded 1st quarter sales goal by 130%.• Colleague of the month at the Grand Hyatt Seattle and the Olive 8 – 2016

Seattle, Wa, Us

Seattle, Wa, Us

• Top support rep in the region; consistently held the highest customer satisfaction ratings in a team of over 200 with lowest handle times. Routinely praised by management.• Only rep to be asked to join the director and managers in representing the company at a tech conference out of state.• Earned an opportunity to launch the support team for Amazon Services. Assisted in training 20 new reps as the service grew to over $6 billion per year.

Capay, California, Us

• Received rapid promotion to QA Specialist (a supervisory role in this company) and managed a call center of 70 reps. Assisted the director in managing the call center and solely handled escalated calls.• Spearheaded a database redesign of 50% to increase ease of use. Redesign removed decade-old features that were slowing down the system, provided easier navigation, and eliminated system lag, thus providing faster service to customers.

Capay, California, Us

High School Diploma

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General Carpentry Pre-Apprenticeship, Carpentry/Carpenter