VTSS lead implementing ASCA and VSCA counseling competencies, providing data-driven, engaging, ethical, multicultural awareness classroom guidance lessons, systems supports, individual/group counseling sessions, and responsive services • Planned & coordinated a 5th-grade district-wide event to help 5th grades be socially, emotionally, and academically prepared for the 6th grade with Spanish translation: Meeting in the Middle • Streamlined the Student Support Team (SST) student intervention process and trained school’s teachers • Planned, coordinated, and hosted completely virtual school-wide Middle of the Year and End of the Year Awards Ceremonies for over 630 students and their families • Provided crisis counseling and resources to students, teachers, faculty, and staff

• Created the virtual safe space environment for middle school students to connect with counselor and each other during a pandemic • Participated and advocated for student in 504 plan meetings• Provided responsive service small group sessions for students dealing with grief, lose, stress, anxiety, and academic decline

• Created Emoji-Stick solution to improve student with low executive functioning skills• Conducted assessments and analyzed data to develop Social Emotional Learning (SEL) strategies for students & stakeholders for the large title one schools. • Provided responsive services to students & translated crisis situation to parents whose student was dealing with suicidal ideation, grief, loss, bullying, violence, stress, anxiety

Managed undergraduate, graduate, and online student financial aid accounts, abided by FERPA, university, and federal laws and regulations, provided empathy and over-the-top customer service with delivering accurate financial aid information and guidance• Automated the Financial Aid Counselors’ Weekly Production Log Report which increased productivity by 18.75%• Department’s public speaker representative discussing financial aid awareness for high school students, parents/guardians, and organizations: TRIO, Hampton City Public Schools, and Newport News Public Schools • Counseled student/family on the various types of financial aid options, how to accept financial aid, verification, and other matters related to the financial aid award

High School’s College, University, Vocational Institution, military, and community liaison and event coordinator, Public Speaker: Scholarship Fair (2017), Gear Up (2019) & Mega Genesis (2019), ethical specialist maintaining FERPA, HIPPA, and district, local, state and federal rules and regulations • Increase college acceptance rate by 11% from 2017-2019• Facilitated individual and group sessions with students, parents/guardians to develop future plan goals pertaining to college/university, vocations, military, academic courses, and scholarships• Trained and assisted in managing the College & Career Specialist Team for the Newport News Public Schools District• Developed & implemented digital platforms to enhance the School Counseling Department’s communication between students, parents/guardians, faculty, staff, & stakeholders and to analyze disaggregated/aggregated data and survey data

• Created intake surveys and questionnaires to understand the needs of the customer• Analyzed the customers’ needs to aid in developing a web solution package.• Follow up and maintained contacts and relationships in the community• Served as liaison between the Sr. Web Solution engineers and the clients that need web services• Engaged local businesses about initial construction or reconstruction of their website• Customer relations management from marketing to account management during client’s contract period• Constant training to stay up to date with the latest website technology and We’ll Solve It (WSI) packages• Primary target Houses of Worship, Real Estate Brokers/Property Managers, Hair Salons, General Contractors, and HomeInspection Companies• Processed Payroll and managed company financials

• Utilized Joomla web content management systems to design websites for clients in diverse fields such as home inspectors, contractors, hairstylist, churches. • Developed customer concepts, controlled project work flow, and ensured deliverable milestones were met• Utilized HTML, CSS, and Java Script to create websites• Provided excellent and over-the-top customer service and maintained customer relationships

Fostering a healthy social, emotional, and academic environment with youth grades k-8, highlighted “Best- Practice” by the Department of Defense, and acknowledged as a distinguished staff member for creative interventions with youth• Facilitated individual and group sessions/activities to promote interpersonal and intrapersonal skills: Langley Youth Programs “Rays of Kindness” Kindness Boomerang, “3 Little Pigs and the Big Bad Wolfie”, 4H Curriculum• Demonstrated exceptional teamwork skills with parents, youth, and staff• Organized events and created lesson plans to build youths’ positive self-concept, independence, responsibility, and life skills.