Brittney Johnson Email and Phone Number

- Partner with various cross-functional teams to drive growth within Learning@Cisco - Manage pre & post-sales Cisco training activities for portions of the Department of Defense and other agencies within the US Federal government - Support client initiatives, in coordination with internal and external partners, by developing training plans that aid in upskilling their teams, filling knowledge gaps, and preparing their teams for the jobs of tomorrow through Cisco training and certifications

- Acted as a trusted advisor for clients, aligning their business needs, helping them achieve intended outcomes while driving adoption of and success with the Cloud Inventory platform and services- Supported clients through onboarding, implementation, launch, and post-Go-Live- Drove client satisfaction, retention, and growth through a consistent cadence communication- Acted as the internal "Voice of the Customer" and the main point-of-contact for client relationships through established channels- Partnered closely with cross-functional team members to translate a client's business needs and product requirements into the right solutions.

- Identified new sales opportunities through cold calling and prospecting - Utilized consultative selling skills to identify key trends, uncover customer needs and leverage industry knowledge and applications to find and close sales opportunities with small and mid-sized business customers. - Designed and proposed customized solutions to meet their unique business needs- Developed responses for Request for Proposals as well as observe and participate in presenting products and services that can benefit customer’s needs- Ensured delivery of an excellent customer experience from sale to fulfillment to foster relationships and networks with customers

- Partnered with various cross-functional teams to drive and grow the Cisco DevCx business - booking & renewing multiyear SaaS offers - Assisted clients with staying up to date on industry changes and technology developments, fill knowledge gaps through Cisco training and certification - Managed post-sales activities for 30 enterprise accounts - Utilized CRM tool to support enterprise customer's learning initiatives by providing training plans, scheduling instructor-led training, and providing various reports to monitor and drive utilization

- Assisted clients with creating innovative business solutions by selling cutting edge integrated software solutions including; Cloud, Security, and Google platforms - Developed and qualified leads within my respective territory - Utilized Salesforce and other CRM tools to drive additional sales opportunities through cold-calling and lead generation campaigns - Cultivated and maintained strong business relationships with all levels of client organizations - Managed a territory of 109 zip codes

- Supported field sales staff with research and report development - Developed and led customer training - Oversaw on-site visits with customers for training or deployment of Verizon equipment - Chaired group in supporting the launch and support of a new product - Created reports and interpreted data trends for business accounts as requested

- Aided in keeping Solutions Specialists informed of products, current promotions, and company policies - Led Inventory control and shrink management - Worked in tandem with management to develop other teammates - Data entry and production of reports on the store's profitability and financial KPIs to market analysts and leadership monthly

- Provided first-rate customer service to customers focused on reducing churn and increasing customer loyalty - Maintained a high level of knowledge of Verizon products and services - Met and often exceeded quota and company KPIs - Received South Area Coin of Excellence for excellent customer service