- Coordinate and maintain the accuracy and integrity of master data, ensuring consistency across different systems and departments.- Organize and manage digital assets, such as images, videos, and other multimedia content, ensuring efficient storage, retrieval, and distribution.- Work collaboratively with cross-functional teams to design, develop, and enhance the Product Information Management (PIM) system, ensuring it meets the needs of the organization.- Manage and maintain data within the Enterprise Resource Planning (ERP) system, ensuring integrity, accuracy, and timely updates.- Oversee the management and organization of website data, including product information, pricing, and promotions, to ensure a seamless customer experience.- Collaborate with marketing and e-commerce teams to manage product data and images across various channels, ensuring consistency and accuracy.- Manage product data, pricing, and inventory across e-commerce platforms, ensuring accuracy, consistency, and optimization.- Manage and maintain product pricing on the company website, ensuring accurate and up-to-date information is displayed for customers.- Produce photoshoots as needed or in response to new product arrivals.

- Manages all aspects of an item including, new item ingestion, digital asset management and item maintenance- Play an instrumental role in design, development, and enhancement of PIM system architecture- Manage brand interaction and integrity with an outside e-commerce sales team- Create and pull daily inventory reports to optimize product availability to .com partners- Account manager for brick & mortar and online retail partners

- Facilitate new hire training and development - Continuously monitor team performance, provide coaching and ongoing training as needed - Create and maintain documentation outlining standard operating procedures- Monitor customer communications to ensure the representative is meeting quality assurance standards, providing feedback, and positive reinforcement - Address and resolve escalated customer issues quickly, creating an excellent customer experience- Analyze current processes for areas of improvement and increased efficiency

- I individually train new Customer Service employees for their first 90 days in the role.- I adjust my training style to accommodate the learning style of others. - Continuously monitor, update and implement new training guidelines for all new employees.- All current employees are re-trained with new process standards to ensure proficiency and effectiveness in their roles.- Listen to Customer Service calls to ensure the representative is meeting our quality assurance standards.- Manages customer service for online marketplaces including Amazon, eBay and Walmart.- I lead from the front with my team by handling customer calls and chat requests to maintain my own proficiency and set a great example for our customer service standards.

- Handled high volumes of customer interactions per day across email, phone and chat in a professional manner.- Manages customer service for online marketplaces including Amazon, eBay and Walmart.- Promptly answers customer questions related to product information, order status, shipping/delivery issues, etc.- Educates customers on products & promotions; proactively influence the sale and place orders.