Customer Service Representative
Created excel spreadsheet to track orders, identify shipping delays, and present data to facility managers ensuring a timely delivery.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Responded to customer requests for products, services, and company information.Handled customer inquiries and suggestions courteously and professionally.Updated account information to maintain customer records.