Brittney Bennett Email & Phone Number

Eagle Mountain, Ut, Us

Lehi, Utah, United States

Draper, Utah, United States

Draper, Utah

- Manage relationships with other departments as well as health plan partners.- Oversee file process monitoring and troubleshoot system errors.- Research file processing and/or data issues using SQL to determine the root cause and best possible resolution.- Document results of research and provide timely updates to the partner and/or Partner Relationship Manager.- Read FlatFileFormats written in C# and XML to identify the root cause of data/formatting issues on files.- Request updates for FlatFileFormats when applicable, and test the updates prior to release in Production to ensure the logic is working as expected.- Build queries to create ADHOC reports as needed.- Update existing procedures and create new procedures as needed.

West Valley City, Ut

- Implemented new programs with services provided by Optum Bank and 3rd party vendors.- Managed relationships with 3rd party vendors for all card products.- Generated billing invoices for clients and reconciled payments.- Processed card order files to issue new wellness incentive cards or reload funds to existing wellness incentive cards.- Provided reporting to clients and other teams.- Updated existing procedures and created new procedures.- Project management with projects such as process automation, system enhancements and regression testing.- Documented known issues and areas for improvement within process flows, and propose solutions to the development team for more efficient workflows.- Prepared effective interface test plans, conduct testing of systems, and maintain records of all software tests performed.- Performed IVR testing and card transactional testing to ensure a seamless customer experience.

Salt Lake City, Utah

- Created new reports and used existing reports to track data regarding team’s work volumes.- Created and updated Standard Operating Procedures, tracking spreadsheets, and letter/email templates for customer correspondence.- Processed HSA contributions and correctional transactions such as mistaken distributions and excess contributions.- Reviewed transactions processed by my team members for quality assurance and reported any errors found during the QA process.

Salt Lake City, Utah

- Researched inquiries for Bill Pay payments to determine if transactions were fraudulent.- Acted as a liaison between customers, other departments, and outside agencies to research Bill Pay payments.- Provided written customer correspondence to customers regarding the status and/or resolution of their inquiries.