Brittney Cain Email & Phone Number

Redmond, Washington, US

Office Product Group - Modern Collaboration - Loop

Indianapolis, Indiana, US

Analyzed business requirements using agile or waterfall methodology and translated into functional and technical specifications for multiple concurrent internal technology engagements.Maintained detailed project user stories, acceptance criteria, and tracking utilizing Atlassian Jira throughout the project lifecycleWorked closely with business and.

Atlanta, GA, US

Drove solutions for dynamic product issues with Contour 2 cable offerings including Video On-Demand contentFacilitated exchange between development groups and team members across organizations to expedite problem resolutionCollaborated with relevant parties to publish findings and educate service tiersChanneled information to executive stakeholders and.

Atlanta, GA, US

Drives solutions for dynamic product issues with Contour 2 cable offerings including Video On-Demand contentFacilitates exchange between development groups and team members across organizations to expedite problem resolutionCollaborates with relevant parties to publish findings and educate service tiersChannels information to executive stakeholders and.

Atlanta, GA, US

Managed a team of Tier 3 Advanced Technical Support Analysts and SMEsAssisted in the creation of a support and incident management model for Cox’s Email offeringAssisted in the ongoing residential migration of the Cox Email platform to a new vendorReported updates out to executives on progress and utilization of newly created email support and incident teams

Atlanta, GA, US

Manage the architecture, infrastructure, and processes of WPC and PIMS applications. Document processes, procedures, and environment configuration. Provide user and systems support and business analysis support for WPC and PIMS as well as integration to other applications. Migrate and manage configuration changes between environments. Assist with the.

Chicago, IL, US

• Crafted, lead and owned solution design and delivery of products and services.
• Extracted client business needs and delivering existing and innovative solutions that improve our client’s business
• Drove more efficient delivery by evolving and adhering to repeatable processes, automation, policies, and best practices.
• Gained industry knowledge and capabilities and leveraged them into standards, products, and services.

Louisville, CO, US

• Lead the operational support for an internal team by providing reporting and process improvement services
• Lead the Contract Management and Process responsibility areas within Shared Services
• Contributed to the completion of configuration, reporting, and account support cases
• Lead projects including planning, prioritization, execution, and management
• Trained, developed, and mentored Shared Services analysts, Co-ops, and interns
• Embraced, sought, and provided feedback on people, process, and technology

Louisville, CO, US

• Customized Vendormate’s suite of products to client requirements
• Executed client requests for policy reviews, marketing materials, and reporting
• Compiled and analyzed internal performance reports for management
• Developed and improved standard processes
• Audit internal system data to ensure quality data and reporting
• Provided operational support to Sales and Business Development

Dallas, TX, US

Delivered strategic real estate solutions to corporate clients, focusing on business location solutions and corporate real estate strategies.Assisted in compliance documentation for many clients including an expansion project with capital investment of $400 million+ and assisted in negotiations of a state incentive package in excess of $60 million.

Atlanta, Georgia, US

• Assisted with marketing, product development, event planning, and logistics for the Account Managers onGovernor, Commissioner, and Centers of Innovation missions and trade shows.
• Conducted international and domestic business research and participated in the development of the team’smarketing tools on Governor’s Missions to Cuba, Argentina, Stockholm, Dusseldorf, Uruguay, Farnborough
• Assisted incoming international delegations with selecting various site visits throughout the state.
• Conducted international company, city, and regional research, Prepared shipments to international missiondestinations, Created briefing books for the Governor and Commissioner
• Gained extensive knowledge of Centers of Innovation - Aerospace

• Successfully branded the company image at Chick-Fil-A and Bud Light Downtown Touchdown Concert
• Gained insight into radio programming and production
• Encouraged company sales through the use of websites and videos
• Gained further knowledge of marketing a brand through the use of radio
• Successfully planned, set up and branded Q100 Office Christmas Party with Kelly Clarkson

Columbus, Ohio, US

Gained extensive product knowledgeLearned highly effective selling techniquesTrained incoming employees on company standardsExceeded company standards in loss prevention and sales Maximized sales through effective and appropriate marketing throughout the store

Performed in-store inventoryEngaged in customer interactionsPerformed in depth product/market analysisBuilt and developed advertising displaysStudied current trends to aid customers in purchasesGenerated salesEncouraged loss prevention