Participate in the strategic evaluation, design, and assessment of US domestic benefits plans to provide competitive and affordable programs.Assure timely and effective communication with active and former employees regarding benefits.Assure efficient processes and procedures for benefit functions.Assist HRBP's with employee relation cases/investigations.Work with various organizations to externally benchmark our plans in the marketplace. Participate in various online or written benefit surveys throughout the year.Provide the analyzed output from these surveys to HR management from time to time.Assist with the design and evaluation of voluntary employee benefits in other countries inwhich we have an employee presence.Implement and administer operational aspects of our US domestic benefit programs.Support the development of required business travel and expatriate benefit plans.Oversee and lead the integration and maintenance of benefits and core HR data into theORACLE Fusion system and ADP benefits. Provide specifications for ORACLE and ADP benefits set-up to IT for our annual Open Enrollment. Work with Payroll and IT to ensure the proper set-up and functioning of deductions in ADP.Work with domestic benefit consultants or brokers to solicit insurance companies forquotes.Implement approved new plans or changes and prepare communication materials andcoordinate annual open enrollment meetings. Advise and counsel all colleagues onexisting benefit programs and/or upcoming changes.Prepare and coordinate with legal consultation, benefits documentation such as original andamended plan documents and SPDs, benefit agreements or insurance contracts.Develop domestic benefit information and statistical and census data for actuaries,insurance carriers and management.Coordinate preparation and filing of annual Form 5500’s.Complete OSHA log and post annual summaries timely and accurately.

Point of contact to field offices on all benefit inquiries.Provides guidance and counseling to management and employees in company procedures and policies.Assisting in investigating, communicating, and educating on employee relation issues.Work with carriers and brokers to ensure effective communications of all company offered Health and Welfare benefits.Managing annual open enrollment to ensure high quality experience for the employees, accuracy of enrollment, and timely completion before the enrollment deadline.Creating and presenting benefits communications to all eligible US employees.Experience implementing and managing CDHP's, HSA's, PPO's, and HMO's.Manage ACA reporting requirements to ensure that all information and deadlines to the IRS are met.Communicate relevant deadlines to employees regarding benefits.Assisting in leave of absence process, and maintaining record of STD, LTD, and/or FMLA claims.Provide advice and counsel to employees and management in exploring alternatives for resolution of work-related problems affecting the employer-employee relationship.Provide reporting and analysis on benefit plans as requested.Analyze defined benefit pension plans and defined contribution plans, such as 401(k) and pension.Stay current on changing Federal and State regulations and legislation that may affect employee benefits.Make recommendations to HR management for benefits improvements.

Coordinated and collaborated with the recruiting staff in activities such as posting job openings, performing reference and background checks, phone screens, coordinating schedules for interviews, application and resume distributions, and maintaining the applicant tracking system.Assisted with benefits administration as assigned. Assured that the HRIS is accurate and complete by entering data and generating reports as assigned. Assisted with maintaining the Learning Management System as assigned, which includes - entry of training records, registration and scheduling, and generation of reports.Assisted with the administration of the Performance Management Process as directed. Provided administrative support to the Vice President, Human Resources and HR Director as necessary.Assisted with identification and creation of SOP’s related to HR functions. Identification and recommendations of human resource policies and procedures.Assured regulatory compliance in the maintenance of employee records, files, confidentiality, or any other HR policies and procedures. Other duties and projects as assigned

Assisted in organizing new hire orientations.Maintained confidential documents, such as associate’s personal files.Administered I-9 forms (and supporting documentation), E-verify cases, FMLA documents (and other leave requests), and unemployment insurance.Ensured payroll hours are recorded correctly for employees who are currently on FMLA. Ensuring that the timesheets are complete and submitted to payroll on time.Posted job openings through applicant tracking system and other job boards.Source, screen and recommend qualified candidates.Reviewed and screen resumes, conduct initial phone screens to qualify candidates, and present final screened candidates to the appropriate hiring team for review.Coordinated scheduling for internal and external candidate interviews.Administered testing of candidates qualified to interview.Performed reference and background checks.Communicated professionally with candidates through the hiring process.Maintained applicant tracking system.Entered and terminating employees in the HR Oracle system. Administrative responsibilities such as filing, sorting forms, typing letters or memos, faxing, and copying.Researched relevant HR issues for the department.Assisted with organizing employee events and communications.Handled multiple projects with deadlines.

Trained new co-workers on the menu, restaurant computer system, and customer service.Assisted the General Manager in the initial interviewing and screening process of candidates. Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.Explained how various menu items are prepared and describing ingredients and cooking methods.Prepared checks that itemize and total meal costs and sales taxes.Answered questions and making recommendations upon request.

Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service.Assisted with account resolution - refunds, credits, and exchanges.Performed periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team.Work closely with the Sales and the Development team to share customer insights that inform additional product and service sales opportunities.Answered incoming calls and made outgoing calls.Faxed, filed and photocopied documents.Took accurate messages and distributed incoming mail and processed outgoing mail.Processed customer orders over QuickBooks and US Mail.Tracking packages through UPS.