Brittney Byrd Email & Phone Number

Chicago, Illinois, United States

- Supports the applications, systems and users associated with DHL’s Automated Sort Facilities - responsible for providing technical expertise with respect to leading-edge IT auto sort technologies and driving problem resolution with technically complex software& integration solution in a time critical environment- Application support for DHL global auto sort systems, including SATS, Tier2, SCADAEscalation and problem recovery management with application vendors / ITS / RACC supportSupport monthly security patching and software updates- Drive Problem resolution with vendors / ITS for open issues- Technical Quality assurance and testing for solution within the scope of the domain- Develop documentation and processes associated with applications- Support site deployment activities when needed

Chicago, Illinois, United States

The Cisco Certified Network Associate (CCNA) certification program helps network engineers maximize investment in foundational networking knowledge and increase the value of your employer’s network.The Microsoft 365: Modern Desktop Administrator Associate (MDAA) certification validates the understanding of technology challenges in an enterprise level organization and the ability to provide solutions for desktop and device management.The ITIL certification is a globally recognized IT service management certification. ITIL 4 Foundation enables candidates to look at IT service management through an end-to-end operation model for the creation, delivery, and continual improvement of tech-enabled products.

Mccook Il

• Provide Level 3 support and system administration for desktop and laptop application-related issues, encompassing, hardware, software, networking, and other technologies. • Ensured desktop and application security by maintaining virus definitions and conducting regular updates of operating system patches, minimizing security vulnerabilities.• Expertly configured and imaged desktops and laptops, guaranteeing seamless deployment and setup for employees, and optimizing productivity and efficiency.• Proactively troubleshoot and resolved technical issues with common software applications, including email, office tools, and antivirus programs, fostering uninterrupted workflow.• Managed and troubleshoot the HP/Xerox/Canon print environment, efficiently resolving printer issues and diligently maintaining equipment for employee use, minimizing downtown. Proactively monitored print queues, addressed error messages promptly, and conducted routine maintenance tasks to prevent hardware malfunctions. Implemented print management policies to minimize waste and optimize resource utilization.

Chicago, Illinois, United States

• Proficient in processing incident and service reports, escalating critical service interruptions, and meeting service-level requirements.• Experienced in responding to support requests, conducting basic troubleshooting, and installing, modifying, and repairing software and hardware.• Skilled in configuring workstations for employees by setting up hardware, devices, and software.• Dedicated to ensuring customer satisfaction by resolving technical issues and meeting end users' needs effectively.• Capable of providing remote troubleshooting support for various devices and applications, documenting information accurately, and contributing to knowledgebase article creation for continuous improvement.

Norfolk Va

Naperville, Illinois, United States

Associate'S Degree, Information Technology

Bachelor Of Arts - Ba, Information Technology