Brittney Farr Email & Phone Number

San Diego, California, United States

•Increased customer satisfaction rating to 85% by coaching 10-14 specialists, emphasizing customer experience, policy adherence, and industry best practices.•Resolved over 100 issues/conflicts by creating and managing a cross-departmental escalation workflow.•Wrote and refined 300+ template responses, enabling specialists to engage with approximately 800K subscribers for daily operations and new product launches.•Revamped and edited 75 customer support articles to enhance content clarity and customer self service. •Collaborated with the Customer Success leadership team to analyze specialist performance trends, contribute insight, and identify areas of improvement.

•Maintained a 90% customer satisfaction rating by troubleshooting account issues and resolving 13 customer inquiries per hour. •Trained new hires until they were proficient in company programs and answering 100 emails per day.

•Supervised a team of 15, addressed escalated customer concerns, and supported store manager with operations.•Enhanced sales performance by leading training sessions on sales strategy and fostering collaborative t teamwork.

•Solicited 100 businesses for event resulting in donations, assisted with fundraiser coordination and performed general administrative tasks

Fresno, Ca

Wrote press releases for fundraisers, drafted solicitation letters and assisted with marketing ideas and creating event flyers