Brittney Farr work email
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Brittney Farr personal email
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I'm a reliable Scheduling Coordinator and former Customer Success Manager. I'm experienced in written communication, escalation resolution, collaboration, and process improvement. My most recent experience is in telehealth. Some of my favorite career highlights are:🤝 Creating and improving a cross-departmental workflow to resolve more than 100 customer escalations📝 Writing and editing hundreds of text templates used by the Customer Success team to engage with subscribers for daily operations and new product launches📚 Flexing my editing muscles by reviewing and updating more than 50 patient facing Customer Success articles in the company knowledge base for clarity and accuracy My passions are writing/editing, language learning, linguistics, and music and I'm excited to explore career paths that let me combine these interests with my professional experience. Let's connect!
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Customer Success Team LeadCurology Jun 2019 - Jan 2023San Diego, California, United States•Increased customer satisfaction rating to 85% by coaching 10-14 specialists, emphasizing customer experience, policy adherence, and industry best practices.•Resolved over 100 issues/conflicts by creating and managing a cross-departmental escalation workflow.•Wrote and refined 300+ template responses, enabling specialists to engage with approximately 800K subscribers for daily operations and new product launches.•Revamped and edited 75 customer support articles to enhance content clarity and customer self service. •Collaborated with the Customer Success leadership team to analyze specialist performance trends, contribute insight, and identify areas of improvement. -
Customer Success SpecialistCurology Jul 2017 - Jun 2019•Maintained a 90% customer satisfaction rating by troubleshooting account issues and resolving 13 customer inquiries per hour. •Trained new hires until they were proficient in company programs and answering 100 emails per day.
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KeyholderBloomingdale'S Feb 2016 - Jul 2017•Supervised a team of 15, addressed escalated customer concerns, and supported store manager with operations.•Enhanced sales performance by leading training sessions on sales strategy and fostering collaborative t teamwork. -
Sales AssociateBloomingdale'S Nov 2012 - Feb 2016
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VolunteerSaint Agnes Medical Center Foundation Jun 2012 - Jul 2012•Solicited 100 businesses for event resulting in donations, assisted with fundraiser coordination and performed general administrative tasks
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Public Relations InternReading And Beyond Feb 2012 - May 2012Fresno, CaWrote press releases for fundraisers, drafted solicitation letters and assisted with marketing ideas and creating event flyers
Brittney Farr Skills
Brittney Farr Education Details
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Mass Communication And Journalism
Frequently Asked Questions about Brittney Farr
What is Brittney Farr's role at the current company?
Brittney Farr's current role is Scheduling Coordinator | Proficient at Writing, Editing, Escalation Management, and Process Improvement.
What is Brittney Farr's email address?
Brittney Farr's email address is br****@****ail.com
What schools did Brittney Farr attend?
Brittney Farr attended California State University-Fresno.
What skills is Brittney Farr known for?
Brittney Farr has skills like Social Networking, Customer Service, Telephone Skills, Blogging, Microsoft Word, Powerpoint, Sales, Donor Solicitation, Writing, Proofreading, Microsoft Office, Communication Skills.
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