Customer Success Specialist
Tilburg, North Brabant, Netherlands
Momoyoga is a Dutch SaaS company creating management software for yoga studios – since 2016, they’ve supported 4,000 yoga teachers, served 450,000 yogis, and facilitated $80 million in purchases.Along with being a yogi-preneur and a user of Momoyoga for my own yoga business, I brought years of engineering experience. I drew on my critical thinking skills, love for solving problems, analyzing data, optimizing processes, and working with people. Responsibilities include:- Customer liaison: I constantly communicated with our international customers (yoga studio owners and teachers), answering software and business strategy questions, supporting their onboarding process, and collecting product-related feedback via phone calls and email support. - Content creator: I created help center articles, guides, website one-pagers, marketing, and product-related email campaigns, social media posts, and ads.- Data fanatic: My projects were data-focused, such as evaluating and forecasting various pricing structures and monthly churn customer data. These were ever-evolving analyses that drove future customer success projects and software product improvements. During my final weeks, I explored how we could use Python and machine learning to predict when customers would churn. - Process optimizer: I have an affinity for organization and processes, which aids in making the work efficient, effective, and scalable. I created and optimized processes for churn customer evaluations, offboarding workflows, and localization tasks (translating the software and marketing materials into various languages.) Additionally, I managed freelance translators.