As a Learning Designer, I am responsible for designing and developing appropriate learning curriculum to meet client business needs, including workflow and solution adoption best practices. I evaluate content development needs (through interactions with Subject Matter Experts), define the best development approach, and execute a plan for successful delivery. I use a variety of software to create learning documents, including Adobe Captivate and Acrobat, TechSmith Camtasia and Snagit, Microsoft Office, and open-source tools.

Developed and generated high quality instructional education material for an electronic health record (EHR) data aggregation and analytics technology company empowering ambulatory networks taking on risks.• Responsibilities included content design and development, user experience design, technical development, and learning assessments and evaluations. • Designed and implemented the structure of online courses using eLearning tools, such as instructional software and applications.• Created video production including audio and video editing in SCORM and develop illustrations, graphics, etc. to support the course content.• Managed the ongoing development and updates of content for customers and internal team members in a Learning Management System (Docebo).• Managed training operations, including course development, learning management systems operations, and live trainings for internal teams.• Implemented a program for tracking employee and customer training satisfaction and solicitingfeedback.• Solicited input from internal stakeholders and customers on an ongoing basis and adapting approaches to meet the needs of the market.

• Responsible for development and delivery of training materials on company products, processes, and technologies to ensure that team members develop, maintain, and increase their own technical and/or process knowledge.• Planned, scheduled and provided facilitation support for a variety of training efforts across multiple work areas via classroom, virtual and other methods.•Developed and implemented training activities directed at both employee competencies and technical skills.• Updated the training library and Knowledge Exchange as needed to align with training.• Collaborated with subject matter experts to ensure that course materials reflect current specifications and to obtain information on new processes, IT programs and equipment.• Tasks involved a degree of forward planning and anticipation of needs/issues.• Resolved non-routine issues escalated from more junior team members.

International Medicare Claims Training• Planned, scheduled, and facilitated Medicare Claims Training for 18 Claims Processors via classroom.• Learned to establish rapport quickly with individuals in an unfamiliar environment. • Designed and implemented course curriculum and training materials. • Assisted with risk/issue identification and resolution strategies as needed. • Planned lessons and activities appropriate for high-proficiency leveled language learners. • Regularly attended weekly Team, Leadership, and Curriculum Meetings.

· Managed and facilitated job specific new hire training programs using proven techniques to increaseretention and engage and motivate participants.· Managed and facilitated ongoing training to introduce new products or services, teach new workflowsor processes, and refresh technical skills.· Managed delivery of courses and programs utilizing Cigna University’s learning management system.· Worked in collaboration with instructional designers and trainers to identify new hire programenhancements and recommend changes.· Supported the ongoing evaluations of new hire training program effectiveness, assisting with thecreation and implementation of work plans to address needs identified.· Updated existing new hire program content based on business needs and the ongoing evaluation ofprogram’s effectiveness.· Assisted with the creation of job aides and other training tools to address ongoing needs, incorporatingthese tools into existing new hire programs where appropriate.· Worked with management, coordinate the scheduling of all new hire training programs to meet businessneeds.· Secured all resources required to deliver new hire training programs, including rooms, technology, guestspeakers/subject matter experts, and supplies.· Tracked participant attendance and performance utilizing Cigna University’s learning managementsystem or other available tool(s).· Monitored participant performance in new hire programs and regularly coach to improve performance.· Provided feedback to management team on individual and group new hire training programperformance.

· Researched and reviewed issues with filed medical claims· Researched and resolved member and providers issues with claims· Reviewed provider contracts to make sure the claims have been processed correctly· Assisted with processing claims in the resource queue· Examination and processing of Edits 205, 367, 610, 101, 225, 293, 913, 303, 330 Processed a variety of medical claims including, Physical Therapy, ASC, APC, DRG, Ambulance, ESRD, Home Health, Inpatient Rehab, Medicaid Reclamation claims

Provided professional offices and facilities with medical claim status, researched and reviewed issues with filed medical claims, confirmed patient eligibility of benefits, reviewed and researched member complaints/grievances.

Assisted the lead teacher in planning, developing, and implementing age-appropriate curriculum.Provided support to lead teacher in devising and imparting lesson plans daily. Handled student recordkeeping, filing, all other daily duties of the teacher.