▪ Spearheaded and manage university student COVID-19 surveillance and clinical testing operations in coordination with university leadership▪ Oversaw 18 million dollar initiation and expansion of community sites for county-wide COVID-19 testing program completing 57,000 tests with 277 organizations in thirteen months▪ Managed COVID strike team operations and logistics for 62 strikes over four monthsDeveloped key relationships with lab and community partners thatinformed testing and infection control mandates and compliance▪ Created dashboards to report testing demographics and foster strategicequitable healthcare operations planning▪ Liaison to UC Health leadership core for healthcare developments▪ Advanced innovative on-site operations to meet lab IDC-10 requirementswhile complying with Redcap capacities and data interfaces▪ Implemented and created SOP’s in coordination with legislation and CDC compliance

▪ Created and marketed the program with tangible resources provided to ED patients▪ Implement motivational interviewing and risk assessments to identify sexual, behavioral, and overall health behaviors▪ Link clients to resources to assist in mental, social, physical, and financial well-being▪ Developed Training Guidebook and assist with training new Counselor and Coordinator hires

▪ Planned and lead psychoeducational group therapy sessions▪ Crafted comprehensive, individualized discharge plans and work with clients to complete successful discharge planning and goal setting▪ Researched and created a Sober Living Guide with Cincinnati Housing resources▪ Measured and evaluated program success

▪ Lead and collaborated as a liaison between other Resident Advisors, Community Coordinator, and Property Managers▪ Developed logistical plans of operations for moving days and day-to-day operations▪ Designed and facilitated lesson plans with a focus on diversity, inclusion, community, and education success▪ Organized student staff work schedules▪ Mediated conflicts to foster individual problem solving, learning and growth

▪ Supervised front-end department employees to advance customer service▪ Accounted and reported end-of-day sales reports to management▪ Solved customer complaints and issues to promote a fresh and friendly culture that ensured customer satisfaction▪ Utilized the Point-of-Sales machine(s) to assist with all money transactions and sales

*Provided contractual support to union members before, during, and after grievance-related processes*Assisted with negotiations in collective bargaining contracts *Communicated and analyzed policies, procedures, and laws between management, HR, and union members *Ensured employer compliance with federal, state, and local policy