Brittney H. Jimerson, Ph.D. Email and Phone Number
Brittney H. Jimerson, Ph.D. personal email
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As a results-driven, user experience research & design strategy lead, I bring over 15+ years of expertise in qualitative and quantitative research. My passion lies in bridging ideas and human experiences to drive significant business and customer impact.I lead with empathy, digging deeply into customer problems to envision, mold, and fine-tune product strategies and offerings. My track record includes recognition for cross-functional collaboration, providing strategic ux tactics throughout the product development process, and a steadfast commitment to a user-centered approach, which has consistently yielded compelling user insights and actionable recommendations.Where I shine: ⭐️Strategic UX Expertise: Extensive experience as a mixed methods researcher, adept at crafting and executing user-centric strategies that align seamlessly with business objectives, yielding measurable outcomes.⭐️Influential Partner: Skilled in influencing and collaborating with senior stakeholders, guiding strategic decisions, and expanding perspectives to foster innovative solutions.⭐️Adaptable: Naturally self-motivated, excelling in dynamic and uncertain environments by swiftly adapting to challenges and driving forward with resilience.⭐️Results-Oriented: Demonstrated history of delivering impactful data-driven results and driving organizational change while prioritizing an exceptional customer experience.———I thrive on building meaningful connections with like-minded professionals who share my passion for enhancing user experiences and driving business success. Feel free to send me a request to connect!
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Vp, Lead Ux Research & Design Strategist | Corporate Hr Ux TeamWells Fargo Jan 2023 - PresentSan Francisco, California, Us
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Avp, Sr. Ux Design & Research Strategist | Corporate Hr Ux TeamWells Fargo Jan 2021 - Jan 2023San Francisco, California, UsLead UX Research Strategy for HR by:(1) Establishing a UX metrics strategy to help measure the UX and define measurement cycles to effectively monitor our digital experiences.(2)Defining a framework to conduct UX research across and within digital experiences to identify the problem space and recommend opportunities for improvement.(3) Facilitating strategic conversation with HR and enterprise partners to prioritize initiatives grounded in user research, focused on elevating the employee experience. (4) Collaborate with cross-functional teams to execute projects plans to enhance the current state or implement new digital solutions.
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Avp, Senior Ux Researcher | Experience Design Group | Research & Strategy TeamWells Fargo Jul 2020 - Jan 2021San Francisco, California, UsResearch strategy lead for the Authentication & Security Team. Developed holistic research plans to ensure the voice of customers were represented throughout the design and product development process.
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Senior Ux Researcher | Experience Design Group | Research & Strategy TeamWells Fargo Nov 2017 - Jul 2020San Francisco, California, UsMy role as a Senior User Researcher consist of a combination of (1) Defining the research strategy for the Authentication & Security Team (2) Applying research expertise directly by acting as an internal consultant to business partners and design team, and (3)Management/oversight of vender executed studies by facilitating project completion in collaboration with research vendors. My responsibilities consist of:-Defining research goals that align to understanding the customer problem and business goals-Outlining the study scope; defining and designing the research methodology -Identifying requirements for research materials (prototypes, etc)-Overseeing recruitment -Conducting unmoderated and moderated research sessions-Analyzing data -Documenting research results and providing actionable insights to inform design decisions.-Effectively communicating findings to a broad audience of stakeholders
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User Experience Researcher |Corporate Hr Research TeamWells Fargo Apr 2016 - Oct 2017San Francisco, California, UsResponsible for creating and maintaining best practices for user experience research, conducting remote and lab-based usability testing, and promote the user and interaction design vision and strategy across the enterprise (HR web based applications and tools, plus mobile experiences). I also served as a Subject Matter Expert to project teams regarding strategies that improve customer experience outside of the UI. These include the User Guide, Help Site, and FAQs.
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Graduate Researcher & Teacher AssistantNorth Carolina Agricultural And Technical State University Aug 2011 - Dec 2016Greensboro, Nc, UsISE Graduate Researcher: •User Experience Research - Collaborated with a project team from Georgia Institute of Technology and the Engineering Research Center for Compact and Efficient Fluid Power (CCEFP) to conduct user research (qualitative and quantitative) for a portable fluid-powered patient transfer (PT) device. •Engineering Ethics Research - Performed literature reviews, conducted focus groups, developed and conducted a perception survey study, and performed statistical analysis, to help with further development of engineering ethics curriculum in the Industrial and Systems Engineering (ISE) department. •Training and Mentoring- Educated students about user-centered design process and user experience research methodologies. Trained students on human performance modeling tools and digital modeling software. ------------------------------------------------------------------------------------------------------------------------------ISE Teacher Assistant:•Teaching - Lectured undergraduate classes (quality assurance, engineering ethics, and engineering economy), monitored and assisted students in labs, and evaluated student performance in ISE engineering courses. •Tutoring - Facilitated learning and helped improve student performance by providing individual and group tutoring. •Course Material Development- Developed and implemented ethics modules related to engineering and quality assurance topics in a senior level undergraduate course. Developed online lecture material for an Industrial and Systems Engineering general topics course. -
Human Factors And Ergonomics ResearcherCenter For Compact And Efficient Fluid Power May 2013 - Apr 2016Minneapolis, Mn, Us•Collaborated with industry partners from over 50 companies and 9 research institutions to transform the fluid power industry by how it’s researched, studied, and applied.•Independently performed UX research to gather end-user requirements.•Created journey maps, user profiles, user scenarios, and research objectives aligned with project goals.•Identified and improved upon process inefficiencies through applied measurement.•Independently planned, conducted, and facilitated iterative evaluations of user-interface designs, by conducting usability testing, mock-up interviews, heuristic evaluations, and gathering qualitative and quantitative measures.•Defined and redesigned UX research processes and promoted the importance of such activities to ensure execution during development and research activities. -
Industrial EngineerAmerican Express Mar 2010 - Aug 2011New York, Ny, UsSupported and managed projects to improve credit servicing capabilities, reduce operating expenses, and improve procedural compliance. Effectively researched and obtained production data and anecdotal information to analyze for risk and benefits of project implementations and process improvements. -
Research & Development Engineering Co-OpUnison Engine Components Sep 2006 - Nov 2008Collaborated with engineers and machine operators to identify and develop ways to reduce nonconformance in production processes and operations.
Brittney H. Jimerson, Ph.D. Skills
Brittney H. Jimerson, Ph.D. Education Details
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North Carolina Agricultural And Technical State UniversityIndustrial And Systems Engineering -
North Carolina Agricultural And Technical State UniversityIndustrial And Systems Engineering
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University Of North Carolina AshevilleMinor: Mathematics
Frequently Asked Questions about Brittney H. Jimerson, Ph.D.
What company does Brittney H. Jimerson, Ph.D. work for?
Brittney H. Jimerson, Ph.D. works for Wells Fargo
What is Brittney H. Jimerson, Ph.D.'s role at the current company?
Brittney H. Jimerson, Ph.D.'s current role is Vice President, Lead UX Research & Design Strategist at Wells Fargo.
What is Brittney H. Jimerson, Ph.D.'s email address?
Brittney H. Jimerson, Ph.D.'s email address is bh****@****ail.com
What schools did Brittney H. Jimerson, Ph.D. attend?
Brittney H. Jimerson, Ph.D. attended North Carolina Agricultural And Technical State University, North Carolina Agricultural And Technical State University, University Of North Carolina Asheville.
What skills is Brittney H. Jimerson, Ph.D. known for?
Brittney H. Jimerson, Ph.D. has skills like Statistics, Industrial Engineering, Re Engineering, Data Analysis, Engineering, Sas, Research, Statistical Modeling, Research Design, R, Matlab, Continuous Improvement.
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