Brittney I. Email & Phone Number

• Lead and provide direction to the Customer Care Team of 20 people, directly managing the Eastern Regional and Canadian teams.
• Lead projects within the customer care team.
• Lead, advise, and make decisions on major customer care activities.
• Provide sales with market insights and provide direction for the future strategy of the business.
• Manage process documentation, as well as continuous improvement processes for all customer care & supply chain activities including benchmarking & best practice identification.
• Continue with role as an SAP Super User

 Manage the 4 Customer Solutions Specialists within the Eastern region. Responsible for all Supply Functions and Customer Service within the Eastern regional area. Establish and manage best practices within the Eastern regional area.  Assist in managing the continuous improvement process for customer solutions & supply chain activities including.

North Olmsted, Ohio

 Manage the dispute and invoice processor. Establish and manage the process for handling all diversions, disputes, and invoice resolution.  Manage the continuous improvement process for customer solutions & supply chain activities including benchmarking & best practice identification. Manage and supervise call center coverage to include seasonal and.

North Olmsted

 Responsible for learning and testing the SAP solution within the Order Trade Settlement to Cash [OTSC] Process Area.o Troubleshoot after each upgradeo Fix and Resolve any issue in blackout periods.  Responsible for developing a training plan and training materials in the OTSC Process Area.o Application of previous processes and how it converts to SAP.o.

North Olmsted

 Responsible for all Supply Functions and Customer Service within the New England regional area.o Prepared and processed government bids and contracts during bid season. Fast paced Tight Deadlineso Order Entry during shipping season. o Managed Several Salt Terminals  Handled freight and terminal payments. Monitored inventory Resolved delivery and.

I rotated through the various departments of the store to learn different managerial styles. I was also given the opportunity to attend management training classes at the company headquarters.

-Trained other employees on how to receive, sort, clean, program, quality check, troubleshoot, and ship out hand held scanners. -Documenting various procedures that are used by the staff to perform their job functions. -Created and maintained Excel spreadsheets to track the deployment and progress of over 6,000 hand held scanners. -Provided daily status.

Master Of Business Administration, Business

Activities and Societies: Lambda Kappa Sigma

Bachelor Of Science, Pharmaceutical Sciences

Activities and Societies: Lambda Kappa Sigma