Brittney I. Email & Phone Number

• Lead and provide direction to the Customer Care Team of 20 people, directly managing the Eastern Regional and Canadian teams. • Lead projects within the customer care team.• Lead, advise, and make decisions on major customer care activities.• Provide sales with market insights and provide direction for the future strategy of the business. • Manage process documentation, as well as continuous improvement processes for all customer care & supply chain activities including benchmarking & best practice identification.• Continue with role as an SAP Super User

 Manage the 4 Customer Solutions Specialists within the Eastern region. Responsible for all Supply Functions and Customer Service within the Eastern regional area. Establish and manage best practices within the Eastern regional area.  Assist in managing the continuous improvement process for customer solutions & supply chain activities including benchmarking & best practice identification. Provide sales with market insights to help determine annual strategies.  Manage and supervise call center coverage to include seasonal and full time staff. Continue with role as an SAP Super User

North Olmsted, Ohio

 Manage the dispute and invoice processor. Establish and manage the process for handling all diversions, disputes, and invoice resolution.  Manage the continuous improvement process for customer solutions & supply chain activities including benchmarking & best practice identification. Manage and supervise call center coverage to include seasonal and full time staff. Support the regional teams and team leaders through Order Trade Settlement to Cash super user support and end user training.

North Olmsted

 Responsible for learning and testing the SAP solution within the Order Trade Settlement to Cash [OTSC] Process Area.o Troubleshoot after each upgradeo Fix and Resolve any issue in blackout periods.  Responsible for developing a training plan and training materials in the OTSC Process Area.o Application of previous processes and how it converts to SAP.o Train all end-users on new converted processes. o Troubleshoot entire office and assist where needed.

North Olmsted

 Responsible for all Supply Functions and Customer Service within the New England regional area.o Prepared and processed government bids and contracts during bid season. Fast paced Tight Deadlineso Order Entry during shipping season. o Managed Several Salt Terminals  Handled freight and terminal payments. Monitored inventory Resolved delivery and terminal disputes  Resolved product issueso Coordinated carriers

I rotated through the various departments of the store to learn different managerial styles. I was also given the opportunity to attend management training classes at the company headquarters.

-Trained other employees on how to receive, sort, clean, program, quality check, troubleshoot, and ship out hand held scanners. -Documenting various procedures that are used by the staff to perform their job functions. -Created and maintained Excel spreadsheets to track the deployment and progress of over 6,000 hand held scanners. -Provided daily status reports to upper management on the progress of the deployment of the hand held scanners.

Master Of Business Administration, Business

Activities and Societies: Lambda Kappa Sigma

Bachelor Of Science, Pharmaceutical Sciences

Activities and Societies: Lambda Kappa Sigma