Brittney Johnson Becker, Cam, Cptm Email & Phone Number

Sandwich, Il, Us

I collaborate with internal stakeholders to develop and maintain comprehensive training materials covering various aspects such as onboarding, career development, software utilization, policies, processes, sales strategies, and leadership development. My responsibilities include creating and updating functional and technical content to optimize training effectiveness. I manage the SharePoint site and Resource Page to ensure alignment with evolving policies, processes, and systems. Serving as an expert on Continental policies, I provide guidance to site team members and partner with Operations Leadership to establish consistent policies and best practices. I foster a culture of excellence in customer service while offering support and guidance on core operating systems.Since 1979 Continental’s team of exceptional people, financial resources, and unrivaledindustry insight have allowed us to develop commercial real estate projects nationwidethat deliver optimum benefit to our residents and retail tenants, attractive returns toinvestors, and enhance the communities we serve. The cornerstone of Continental’slongstanding success is our company culture. That culture is the intentional result ofhiring talented individuals who eagerly embrace change, are intellectually curious,understand the importance of teamwork and are not afraid to work hard.

Naperville, Illinois, United States

Results-driven professional overseeing comprehensive training for 350+ employees across 50 properties. Expert in managing Learning Management Systems, leading process improvement committees, and providing adept support for HR functions. Skilled in Yardi Aspire and Articulate for resource creation and course development. Proven track record in spearheading leadership development initiatives, aligning training programs with talent strategies, and building a robust internal talent pipeline.

Oswego, Illinois, United States

• Managed day-to-day operations for 304-unit multi-family property with approximately 400 occupants • Achieved the highest possible net operating income by implementing cost control and revenue improvement programs• Developed and manage a highly skilled on-site staff of six through effective recruitment, training and motivation• Provided outstanding customer service to all residents, prospects and vendors • Trained and developed new hires within company

Illinois, United States

• Collected monthly rental fees and monitored all income, including delinquencies, resulting in better-than-average monthly net operating income• Prepared detailed budgets and reports on financial conditions of property for owners and stakeholders• Worked with the property manager to identify, develop and achieve community goals and objectives• Trained and developed new hires within the company

Greater Chicago Area

• Assisted in operations of several multifamily properties across the Chicagoland area portfolio• Collected and kept careful records of rental payments• Coordinated improvements in compliance with rental agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement• Trained and developed new hires on policies and procedures• Regularly updated asset management staff regarding leasing and property status

Saint Charles, Illinois

• Provided property tours to prospective residents and offered valuable information regarding its major features• Maintained accurate records of all correspondence with and from residents• Collected all rental income and followed up on all collection efforts, resulting in outstanding amounts equaling less than 1% of total gross potential rent• Analyzed resident files to ensure compliance in all policies• Ensured excellent customer service to all residents and prospective residents

Dekalb, Il

Oversaw 13 associates in daily operations including providing excellent customer service, working cash register and POS system, restocking food inventory, general cleaningManaged nightly closing operations and balanced cash registerContributed to training of new hires and creation of training manualTeaching Assistant for KNPE classes for Northern Illinois University

Dekalb, Il

Assisted with coordination and management of summer camps and conferences at Northern Illinois UniversityContributed to project to determine capacity and layouts of potential conference spaces throughout the campus

Bachelor Of Arts (B.A.), Psychology

Associate Of Science, General Studies

High School Diploma