Brittney Lanzano Tolas Email & Phone Number

• Supports management and sales team to maximize department sales by working with enrollment to correct and submit consumer applications accurately and timely.• Responsible for resolving executive complaints and complex enrollment issues.• Assists in onboarding vendor agents during open enrollment by facilitating meetings, conducting trainings, creatingpresentations, and organizing training materials.• Monitors call trends to ensure agent and team performance requirements are met. • Analyzes vendor performance and makes recommendations for areas of improvement to maximize sales for current and future open enrollment periods.• Performs other duties as assigned by management.

Wall Township, New Jersey

• Effective employee relationship, teambuilding and communication skills• Experienced in program/organizational development and implementation• Proficient computer literacy in software programing, spreadsheet tabulations and social media coordination; proficient in prioritizing multiple work assignments/applications simultaneously• Strong written and verbal communication; investigative, teambuilding, organizational and analytical skills• Responsible for maintaining the safety of personal health information.• Familiar with labor laws including; Family Medical Leave Act, HIPAA guidelines and PHI verificiation.

Wall Township, New Jersey

• Maintains store staff by hiring, training, and evaluating job performance.• Sustains operations by coordinating and enforcing program, operational, and personnel policies and procedures.• Markets merchandise through advertising, sales promotions, and display plans.• Utilizes social media platforms to further outreach of events, promotions, and Holiday sales.• Creates banners, fliers, and other design graphics both physical and digital copies highlighting store specials.• Coordinates social media expansion of followers through various platform specific techniques.• Analyzes and maintains financial statements for profitability ratios.• Oversees and conducts finances, staff scheduling, and the everyday operations of the business.

Tinton Falls, New Jersey

• Work with management to ensure proper customer service is being delivered throughout operating hours.• Resolve customer complaints and concerns in a timely, efficient, and patient manner.• Required to multitask order organization while maintaining customer satisfaction and the positive reputation of the company.• Train and oversee employee’s that work directly with customers/customer orders to ensure above quality customer experience.• Assist in graphic design of banners, chalk boards, fliers, and other marketing materials displayed in the store.

Bachelor Of Science - Bs, Labor Studies, Cum Laude Honors

Associate Of Science - As, Social Sciences, Cum Laude Honors

Associate Of Arts - Aa, Fine/Studio Arts, General, Cum Laude Honors