Brittney Lees Email & Phone Number

Johnstown, Pennsylvania, United States

Ratatouille Test And Adjust Team

· Collaborate with ride programmers and engineers to identify and quickly solve issues· Manage operational team to suit needs of Imagineering team· Create multiple training tools for various learning styles

Pandora- The World Of Avatar Park Operations Opening Team

• Lead, coach, and give recognition to Cast Members to provide exceptional Guest service in a fast-paced area• Founder and lead of the Na’vi Cultural Relations program, aspiring to teach Guests about the moon of Pandora including the Na’vi language and countless details about the area • Develop training methods for Cast Members to operate brand new ride systems while promoting a positive learning environment • Implement new ideas to optimize operational procedures to allow over 1,500 Guests carried per hour

Asia Operations, Animal Kingdom Park

• Monitored staffing, budget and operational needs using CDS, Opsheet, Microsoft Office, and MyMagic+• Organized an effective process to load and unload the Discovery River Theatre with 4,000 guests multiple times per night as a Trainer and Coordinator for the Opening Team of Rivers of Light • Selected to analyze discrepancies in the Operating Guide to ensure a maximum level of safety and efficiency • Guided two hour tours of Expedition Everest and through the land of Asia at Disney’s Animal Kingdom

Johnstown, Pennsylvania Area

• Assisted clients to complete financial transactions while achieving sales goals• Increased customer satisfaction through positive customer service and time management • Opened new accounts, processed loan applications, and cross-sell products in person and by phone

Johnstown, Pennsylvania Area

• Demonstrated integrity, responsibility, organization, and reliability• Managed and cared for multiple clients’ pets, following instructions that are unique to each customer• Coordinated personal and employees’ schedules while networking and promoting business

Johnstown, Pennsylvania Area

• Oversaw large events such as Thunder in the Valley®, involving over 200,000 visitors• Attracted visitors to the area through advertising, public relations, and special events• Created press releases and newsletters, fulfill entertainment contracts, managed expectations for vendors• Performed planning, organization, and problem solving skills with creative solutions

Orlando, Florida

• Participated in a multidimensional team that served about 40,000 guests per day• Instilled the knowledge of the company’s core values into daily work ethic• Operated multiple rides while providing a safe and memorable guest experience• Delivered exceptional guest service and provided information about the WDW Resort Property

California, Pa

• Coordinate monthly trips to Gettysburg, PA to survey visitors on site• Enter the survey information into a database using the SPSS program• Compile a yearly report of visitor information taken from the surveys to the Gettysburg CVB

• Manage and instruct a class of 8-22 students• Work with children age 7-15 and adults age 20-50+• Teach techniques of Ballet, Tap, Modern, and Jazz• Running rehearsals and teaching material for performances and special events • Conduct class and private ballroom lessons on Waltz, Tango, Rumba, and Swing

Master Of Science - Ms, Organizational Leadership, 4.0

Certificate, Meeting And Event Planning, 4.0

Bachelor Of Arts Degree, Tourism And Hospitality Management, 3.9

Activities and Societies: University Honors Program National Honors Society: Alpha Lamba DeltaGraduated Summa Cum Laude Major: Geography.

Theatre

Semester Abroad