Brittney Cramer Email & Phone Number

Effectively managed a high-volume of inbound customer calls.Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Referred unresolved customer grievances to designated departments for further investigation.Resolved service, pricing and technical problems for customers by asking clear and specific questions.Managed high call volume with tact and professionalism.Acted professionally and patiently when addressing negative customer feedback.

Greeted customers in a timely fashion while quickly determining their needs.Recommended merchandise to customers based on their needs and preferences.Maintained knowledge of current sales and promotions, policies regarding paymentand exchanges and security practices.Responded to customer questions and requests in a prompt and efficient manner.Contacted other store locations to determine merchandise availability.Engaged with customers in a sincere and friendly manner.Completed all cleaning, stocking and organizing tasks in assigned sales area.Prioritized helping customers over completing other routine tasks in the store.Built relationships with customers to increase likelihood of repeat business.Processed cash and credit payments rapidly and accurately.