Brittney Luo Email & Phone Number

United States

United States

Carson, California, United States

• Direct Supervisions of Guest Services Representatives assigned to team, ensure team members are working their assigned areas and are taking required breaks
• Assist with all guest services issues and achieve resolutions, escalate any issues to Guest Services Manager
• Provide excellent guest services at all venue events
• Complete post-event documented reports
• Other duties and tasks as directed by Guest Services Manager

Carson, CA

• Provide excellent guest services at all stadium events by performing AEG Encore service; Always attending to guests' needs
• Answer guest inquiries and provide information and/or directions; Escalating issues/problems to Guest Services Lead when necessary
• Scan and check for valid tickets at entry gates
• Control ticket access points at the stadium by checking guest’s tickets to ensure they are allowed into the appropriate areas
• Assisting guests with seating problems or issues,… Show more
• Assisting guests with seating problems or issues, ensuring quick resolution and escalating when necessary Show less

Inglewood, California, United States

• Consistently contribute to the world-class guest experience at Hollywood Park venues that welcome every fan, exceed expectations, and create extraordinary experiences
• Assist guests with wayfinding and other informational needs
• Maintain event ticket integrity through the use of ticket scanners, visual ticket verification, and facility knowledge
• Create the best possible guest experience by maintaining positive guest relations at all times

Los Angeles, California, United States

• Provide administrative assistance to the Attendance Office
• Assist students and parents with student enrollment and returning from absence
• Input new enrollment, attendance, and absences into the online database
• Supervise other classified employees assigned to the office

Los Angeles, California, United States

• Provide administrative assistance to the Counseling Office
• Create registration and maintain cumulative records for students
• Assist with transcript/student verification requests from students, alumni, corporations, etc.
• Work closely with the counselors, advisors, and assistant principals of counseling services

Los Angeles, California, United States

• Maintain documentation of all activities related to requisitions, quotations, and purchases
• Coordinates with other departments for the smooth flow of information, paperwork, and materials
• Completes computer data entry and maintains complete records for various departments
• Reviews requisitions, purchase orders, MRP generated orders for accuracy and conformance with established policies and procedures

Los Angeles, California, United States

• Provide our guests with personal service and attention to detail that will exceed their expectations
• Support the service staff by clearing/cleaning tables and running food
• Work as a team with fellow associates and other service departments within the stadium

Riverside, CA

• Continue performing duties from Residential Technical Assistant
• Schedule media events and shifts for co-workers
• Answer emails and assist residents and housing staff when needed
• Mentor and guide co-workers ensuring all were trained in technical assistance and capable of performing assigned duties
• Serve as backup for supervisor, taking over supervisory tasks when needed

Riverside, CA

• Took over the temporary position for my supervisor while he was on leave (Dec 2018, May-June 2019)
• Oversee UCR Housing Services as a technical representative
• Manage all technical equipment used in Housing, ensuring that all technical equipment function
• Assist UCR Housing staff with technical issues

Riverside, CA

• Assist UCR Hospitality Services in media events by setting up, tearing down, and troubleshooting media needs
• Monitor needs and problems of computer and gaming labs at residence halls and campus apartments
• Fill paper and change toner in printers and manage inventory lab supplies and media equipment

North Hollywood, CA

• Promote clients through social media and email
• Create and distribute emails, communications, and letters
• Create content and press releases for clients’ websites
• Research podcasts for clients to make guest appearances

Master Of Arts - Ma, Sports Management

Bachelor Of Arts - Ba, Media And Cultural Studies

High School Diploma