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Brittney Marcy Email & Phone Number

Salesforce CX Consultant at Merkle
Location: Greater Seattle Area, United States, United States 7 work roles 1 school
1 work email found @merkleinc.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email b****@merkleinc.com
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Current company
Merkle
Role
Salesforce CX Consultant
Location
Greater Seattle Area, United States, United States
Company size
4075 employees

Who is Brittney Marcy? Overview

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Quick answer

Brittney Marcy is listed as Salesforce CX Consultant at Merkle, a company with 4075 employees, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at merkleinc.com and a matched LinkedIn profile for Brittney Marcy.

Brittney Marcy previously worked as Salesforce Business Analyst at Paccar Parts and Customer Service Supervisor at Paccar Parts. Brittney Marcy holds Bachelors Of Interdisciplinary Arts And Sciences, Psychology from University Of Washington.

Company email context

Email format at Merkle

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{first_initial}{last}@merkleinc.com
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Profile bio

About Brittney Marcy

A dynamic Salesforce Business Analyst experienced with managing, designing, and developing a complex Salesforce.com instance, supporting both external clients and internal users. Assists users with gathering necessary requirements to successfully strategize and plan each enhancement. Skilled within Azure, SharePoint, Snowflake, Tableau, Lucid Charts, Gearset, Workbench, Microsoft Office & SAP. 10+ years of experience with Six Sigma from project concept to implementation, working within a team and as a single contributor, training, team building, and management. Successful program and project management history utilizing both Agile & Waterfall strategies. Holds a Bachelors of Interdisciplinary Arts and Sciences focused in Psychology from University of Washington.

Listed skills include Leadership, Six Sigma, Team Building, Salesforce Training, and 33 others.

Current workplace

Brittney Marcy's current company

Company context helps verify the profile and gives searchers a useful next step.

Merkle
Merkle
Salesforce CX Consultant
columbia, maryland, united states
Website
merkleinc.com
Employees
4075
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7 roles

Brittney Marcy work experience

A career timeline built from the work history available for this profile.

Salesforce Cx Consultant

Current
Merkle
  • Delivers local and Global application services to the business within agreed SLAs
  • Contributes to the delivery and implementation of operational projects to support the business
  • Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
  • Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
  • Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
Apr 2022 - Present

Salesforce Business Analyst

Paccar Parts
  • Supports over 15 internal business groups as their Salesforce Administrator and Developer
  • Translates business user concepts, key issues, gaps and ideas into comprehensive business requirements and design documents.
  • Delivers 25+ Salesforce Enhancement projects for both internal and external customers annually in both Agile and Waterfall models, driving all phases from requirement gathering to deployment and change management.
  • Develops reports, dashboards, and processes to continuously monitor data quality and integrity
  • Conducts quarterly Salesforce platform updates by completing user testing and acceptance.
Aug 2020 - Mar 2022

Customer Service Supervisor

Paccar Parts
  • Lead a team of 14 Customer Service Agents
  • Department project manager for the development and implementation of Salesforce
  • Created Salesforce platform training and instruction
  • Trained over 500 dealer admin on Salesforce portal processes
  • Analyzed department performance metrics, created weekly forecasts, and maintained employee schedules
  • Developed, implemented, and maintained performance standards that align with department goals and objectives
Jul 2019 - Aug 2020

Change Control Supervisor

Dynacraft, A Paccar Company
  • Manages Change Control/Change Management Team by collaborating with Engineering, Materials, Operations, Quality and PPAP to coordinate product changes
  • Supports group’s metrics and functions pertaining to Engineering Change Notices, Deviations, Supplier Request for Drawing Changes and Corporate Quotes
  • Acts as a subject matter expert in the agile project development of change control automation from definition through implementation within the Bizagi and APQP platform
  • Acts as an escalation point for the team in resolving difficult conflicts with customers, suppliers or other departments within the organization
  • Manages the engineering group’s 6 Sigma project tollgates and tracks savings metrics
  • Manages cost savings projects totaling over $200K
Mar 2018 - Jul 2019

Product Lifecycle Management Coordinator

Dynacraft, A Paccar Company
  • Manage internal and external part changes from time of concept to implementation
  • Work with a cross-functional team to ensure successful transition/ project implementations
  • Responsible for monitoring business systems metrics
  • Develop and sustain standard work procedures
  • Monitor temporary engineering drawing changes and ensure the changes fulfil customer needs
  • Mange customer order error report daily, facilitate implementation when required
Dec 2013 - Mar 2018

Branch Manager

Avantguard Monitoring Centers
  • Lead the local division, serving up to 30 Full-Time, and Part-Time employees
  • Coordinated employee staffing needs for the 24/7 operation
  • Conducted full cycle recruiting of non-exempt positions
  • Conducted employee investigations, providing feedback on the outcomes to our HR Department located in Ogden, UT
  • Worked with our HR Department and employees for ADA accommodations, FMLA leaves of absence, State Leave administration, discipline, salary administration, benefits administration, attendance management, recognition.
Mar 2013 - Dec 2013

Director Of Training

Avantguard Monitoring Centers
  • Held weekly one on ones with call center staff to review individual metrics and to set improvement goals
  • Maintained the call time metric database
  • Conducted on-site training, up to 4 employees per course
  • Responsible for developing and sustaining standard work procedures
  • Supported 1 branch supervisor and 6 lead operators with difficult customer situations
Jun 2008 - Mar 2013
Team & coworkers

Colleagues at Merkle

Other employees you can reach at merkleinc.com. View company contacts for 4075 employees →

SN Sayali Nagvekar Sayali Nagvekar Colleague at MerkleMumbai, Maharashtra, India, India View → MR Matt Ragan Matt Ragan Colleague at MerkleUnited States, United States View → SP Shihaj P A Shihaj P A Colleague at MerkleBengaluru, Karnataka, India, India View → MP Martha Platter Martha Platter Colleague at MerkleHagerstown, Maryland, United States, United States View → IJ Iwan Jones Iwan Jones Colleague at MerkleCardiff, Wales, United Kingdom, United Kingdom View → AK Aditi Kerkar Aditi Kerkar Colleague at MerkleIndia, India View → DJ Deepu Jose Deepu Jose Colleague at MerkleBowie, Maryland, United States, United States View → SS Sowndariya Sambath Sowndariya Sambath Colleague at MerkleUnited States, United States View → DR Dora Reddy Ragula Dora Reddy Ragula Colleague at MerkleHyderabad, Telangana, India, India View → DJ D Joey Scanapico X14 Scanapico D Joey Scanapico X14 Scanapico Colleague at MerkleSeattle, Washington, United States, United States View →
1 education record

Brittney Marcy education

FAQ

Frequently asked questions about Brittney Marcy

Quick answers generated from the profile data available on this page.

What company does Brittney Marcy work for?

Brittney Marcy works for Merkle.

What is Brittney Marcy's role at Merkle?

Brittney Marcy is listed as Salesforce CX Consultant at Merkle.

What is Brittney Marcy's email address?

AeroLeads has found 1 work email signal at @merkleinc.com for Brittney Marcy at Merkle.

Where is Brittney Marcy based?

Brittney Marcy is based in Greater Seattle Area, United States, United States while working with Merkle.

What companies has Brittney Marcy worked for?

Brittney Marcy has worked for Merkle, Paccar Parts, Dynacraft, A Paccar Company, and Avantguard Monitoring Centers.

Who are Brittney Marcy's colleagues at Merkle?

Brittney Marcy's colleagues at Merkle include Sayali Nagvekar, Matt Ragan, Shihaj P A, Martha Platter, and Iwan Jones.

How can I contact Brittney Marcy?

You can use AeroLeads to view verified contact signals for Brittney Marcy at Merkle, including work email, phone, and LinkedIn data when available.

What schools did Brittney Marcy attend?

Brittney Marcy holds Bachelors Of Interdisciplinary Arts And Sciences, Psychology from University Of Washington.

What skills is Brittney Marcy known for?

Brittney Marcy is listed with skills including Leadership, Six Sigma, Team Building, Salesforce Training, Powerpoint, Public Speaking, Sharepoint, and Bizagi.

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