Strategic Communication Manager
Current• Effectively managing a multi-million-dollar budget across five cross-functional workstreams to increase the utilization of healthcare resources among veterans. • Produce informational materials, annual reports, media advisories, podcast scripts, website content, listserv messages, feature stories, and social media posts. • Draft talking points and opinion editorials on behalf of senior executive leadership. • Evaluate program operations, leveraging data and analytics to determine the quality of customer service provided at VA facilities; develop improvement plans to standardize and communicate practices. • Conduct research, develop briefings, and write scripts to prepare executive leadership for monthly staff engagements averaging 900 attendees per event. • Managing the deployment of customized workflow applications to streamline operations across 170 VA facilities. • Engineered and executed a corporate consulting skills session, reaching 185 live participants and 600 company-wide learners; received a 4.8/5 satisfaction score among attendees, with 96% of participants reporting a gained skill for day-to-day job functions.