Hi! Iโm Brittney, a research oriented leader with proven experience driving multi-faceted projects and event to success, crafting compelling stories, and nurturing customer loyalty. I use a 50/50 blend of curiosity and creativity to create end to end communications and solutions for organizations and CPG brands that up-level customer experiences and has driven 150% growth. ๐ช๐ฝ ๐ผ๐ง๐๐๐จ ๐๐ฃ ๐ฌ๐๐๐๐ ๐ ๐ฉ๐๐ง๐๐ซ๐Orchestrating successful launches, campaigns and events while achieving over $25 million MRR in growth initiatives. I'm a seasoned program and project manager dedicated to creating proactive feedback loops, exciting collaborations, and executing over 90% of projects on time or ahead of schedule while providing clear direction to cross-functional teams.๐ก ๐๐๐ซ๐ ๐ข๐ ๐ ๐ฅ๐ช๐ฏ๐ฏ๐ก๐ ๐ฉ๐ค ๐จ๐คl๐ซ๐ ๐๐ฃ๐ ๐ก๐๐ฉ'๐จ ๐๐๐ฉ ๐๐ง๐๐๐ฉ๐๐ซ๐I use my ability to interpret internal / external factors and recommend communications strategies to support desired outcomes and goals using data insights. I am comfortable advising leaders and teams on strategic plans and have created announcements / presentations that reduced escalations over 25%. ๐ ๏ธ ๐ ๐๐๐ฃ ๐๐๐ก๐ฅ ๐ฎ๐ค๐ช ๐๐ช๐๐ก๐ ๐จ๐ค๐ข๐๐ฉ๐๐๐ฃ๐ ๐๐ง๐ค๐ข ๐จ๐๐ง๐๐ฉ๐๐While working for a fast growing SaaS startup, I managed deliverables from conceptualization including being a part of the inaugural CSM team. My work with Product, Engineering, and Finance teams to QA and onboard clients resulted in 50% manual work reduction for clients. Also as a Founder and Content creator for Earlie & James Creative Agency I created Lifestyle and Wellness content that was featured on the Girls Gotta Eat Podcast, reaching over 270k viewers. ๐๐ค๐ฉ๐๐๐ก๐ ๐๐ ๐๐ก๐ก๐จCustomer Retention & Loyalty | Strategic Campaign Planning & Execution | Project Management | Cross-functional Collaboration | D2C / B2B Performance Optimization | E-Commerce Strategy | Influencer Launches | Event Production๐๐ค๐ค๐ก๐จ ๐๐ฃ๐ ๐๐๐๐๐ฃ๐ค๐ก๐ค๐๐ฎCanva | Google Ads | Google Analytics | Shopify | Salesforce | Zendesk | SEO Optimization | Copywriting | Proofreading | Content Creation | SaaS | SquareSpace | MailChip | WordPress | Calendly | Lookr | JIRA | Hubspot | LinkedIn | Instagram | TikTok | Pinterest | Facebook | Slack | Google Suite | Teams๐๐๐ฉ'๐จ ๐พ๐ค๐ฃ๐ฃ๐๐๐ฉI am always eager to leverage my knowledge of customer engagement, brand customization, and copywriting for new projects. Please reach out to me if you would like to discuss open opportunities!
Wholesome Plates Catering, Llc
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Sr. Project ManagerWholesome Plates Catering, Llc Jan 2024 - Present-Project managed launch and marketing campaigns for 3 virtual kitchen concepts including customized content, loyalty program and an inaugural email marketing strategy using customer segmentation and SEO.-Identified opportunities to streamline client onboarding and boost engagement with digital training assets and SOPโs.-Supported long-term growth strategy to scale client portfolio 125% in 2024 with campaign creation, targeted content creation, and target demographic data analysis
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Senior Customer Success ManagerStord Apr 2023 - Jan 2024Union City, Georgia, Us -
Customer Success ManagerStord Jun 2021 - Apr 2023Union City, Georgia, Us -
Operational SpecialistStord Oct 2020 - Jun 2021Union City, Georgia, Us -
Founder & Content CreatorEarlie & James Creative Agency Apr 2020 - Mar 2022 -
Buyer IiiAmerican Cancer Society Nov 2019 - Oct 2020Atlanta, Ga, UsSupported ACS organization purchasing program by ensuring proper processes were adhered to (making efficiency improvements where necessary), negotiated favorable rates for products/services with local, regional and national suppliers, reviewed and executed contracts, coached staff on best practices and lead provision of actionable reports of purchasing metrics (i.e. annual spend, vendor payments, etc). -
Logistics Analyst IiBluelinx Corporation 2014 - Nov 2019Marietta, Georgia, Us -
Freight Claims ManagerBluelinx Corporation 2009 - Nov 2019Marietta, Georgia, Us -
Transportation Routing AnalystBluelinx Corporation Feb 2008 - Feb 2013Marietta, Georgia, Us -
Student Assistant To Vice President Of Legal Affairs, Diversity, And Community EngagementKennesaw State University Nov 2005 - May 2007Kennesaw, Georgia, UsPosition Summary:Assisted the Vice President of Legal Affairs and Vice President of EEOC by drafting legal documents, copying / distributing confidential case files, and schedule meetings / interviews. I also assisted in the management of the Community Affairs event calendar, and participated as a speaker and representative for Kennesaw State University at community events.
Brittney Smith Education Details
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Kennesaw State UniversityOrganizational Communication
Frequently Asked Questions about Brittney Smith
What company does Brittney Smith work for?
Brittney Smith works for Wholesome Plates Catering, Llc
What is Brittney Smith's role at the current company?
Brittney Smith's current role is Customer Retention & Loyalty Strategist | CPG Marketing & E-Commerce Enthusiast | Expertise in Successful Campaigns, Project Management, Events and Copywriting.
What schools did Brittney Smith attend?
Brittney Smith attended Kennesaw State University.
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