HR Compliance & Issue Resolution: Resolve 60+ complex payroll-related issues daily for clients, ensuring full compliance with federal regulations and Amazon’s corporate guidelines. Achieved a 98% issue resolution rate, consistently exceeding service level targets.Product Knowledge & Client Education: Lead educational sessions for clients on advanced payroll functionalities and regulatory compliance, increasing feature adoption by 20% and ensuring adherence to ever-changing payroll and… Show more HR Compliance & Issue Resolution: Resolve 60+ complex payroll-related issues daily for clients, ensuring full compliance with federal regulations and Amazon’s corporate guidelines. Achieved a 98% issue resolution rate, consistently exceeding service level targets.Product Knowledge & Client Education: Lead educational sessions for clients on advanced payroll functionalities and regulatory compliance, increasing feature adoption by 20% and ensuring adherence to ever-changing payroll and tax regulations.Process Improvement & Efficiency: Spearheaded the implementation of a streamlined payroll issue resolution process, reducing average resolution time by 25%, from 32 hours to 24 hours, boosting operational efficiency.Employee Relations & Support: Foster strong client relationships by providing expert support on payroll best practices, compliance, and risk mitigation, enhancing client retention and satisfaction. Show less

Employee Safety & Risk Management: Partnered with HR and operations managers to identify safety risks and develop mitigation strategies, resulting in a 50% decrease in near-miss reports and a 35% reduction in injury rates across the department.Training & Development: Led safety training initiatives and a Safety Ambassador Committee, engaging employees at all levels to foster a culture of safety awareness and proactive reporting, resulting in a 40% increase in safety concerns reported by… Show more Employee Safety & Risk Management: Partnered with HR and operations managers to identify safety risks and develop mitigation strategies, resulting in a 50% decrease in near-miss reports and a 35% reduction in injury rates across the department.Training & Development: Led safety training initiatives and a Safety Ambassador Committee, engaging employees at all levels to foster a culture of safety awareness and proactive reporting, resulting in a 40% increase in safety concerns reported by associates.Compliance & Reporting: Ensured compliance with OSHA regulations and internal safety protocols, producing detailed reports to identify trends and implement corrective actions to reduce workplace hazards.Talent Engagement: Contributed to HR functions by supporting talent development initiatives, ensuring safe working conditions, and collaborating with HR teams to ensure workplace wellness. Show less

Client & Employee Relations: Managed interactions with healthcare providers and insurance companies to ensure successful authorization and improved employee morale by ensuring smoother operations.Team Collaboration & Reporting: Coordinated with clinical teams to streamline the flow of patient information, improving patient care coordination and boosting team productivity by 20%.

Administrative Support & HR Functions: Provided administrative support for HR and operations, including maintaining employee files, ensuring accurate personal and financial data, and managing sensitive health information.Process Optimization: Implemented an online booking system that improved scheduling efficiency by 25%, contributing to better patient experience and employee satisfaction.